Medical Collections Specialist - Patient Accounts

Grande International Hospital; La Grande (OR); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Flexible Spending Account (FSA and HSA

401K Plan with Roth Options

401K 3% employer match

Paid Time Off (PTO)

Employee Assistance Program

Discounts for meals and pharmacy items

Fitness Center access

Job summary

Grande Ronde Hospital in La Grande, Oregon is seeking a Collections Specialist to manage follow-up and recovery of outstanding patient balances after initial billing. You will contact patients and third-party payers to secure payment, monitor accounts receivable, and document collection activities in the patient account system.

Qualifications include a high school diploma or GED and at least two years in medical collections or revenue cycle roles.

Qualifications

• Two years’ experience in medical collections, customer service, or revenue cycle preferred.
• High school diploma or GED equivalent.

Responsibilities

• Review aged accounts receivable to identify delinquent or unpaid balances.
• Initiate and document patient outreach to follow up on overdue accounts.
• Answer incoming Patient Financial Services calls and route to the responsible party.
• Explain account balances, insurance adjustments, and payment options.
• Set up and monitor payment plans.
• Refer accounts to external collection agencies and ensure follow-up.
• Maintain documentation of all collection activities in the patient account system.
• Collaborate with Patient Financial Services to resolve discrepancies.
• Ensure compliance with HIPAA, hospital policies, and the Fair Debt Collection Practices Act.
• Identify and report trends in non-payment or denials to support process improvements.

Skills

Healthcare billing

Medical terminology

HIPAA compliance

Microsoft Office

EPIC

Communication skills

Organizational skills

Customer service

Education

High school diploma or GED

Tools

EPIC

MS Office

Job description

Grande Ronde Hospital in La Grande, Oregon is seeking a Collections Specialist to manage follow-up and recovery of outstanding patient balances after initial billing. You will contact patients and third-party payers to secure payment, monitor accounts receivable, and document collection activities in the patient account system.

Qualifications include a high school diploma or GED and at least two years in medical collections or revenue cycle roles.