Compassionate Funeral Services Support Specialist

Service Corporation International; San Francisco (CA); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

FSA/HSA

Life Insurance

Disability

401(k) matching

Job summary

Service Corporation International in San Francisco is seeking a dedicated Associate to deliver exemplary customer service to families after a loss, coordinating with funeral directors and location managers to initiate and complete arrangements. The role requires urgency, empathy, attention to detail and strong communication.

You will meet with funeral directors, coordinate with families, handle first calls, file death certificates and insurance claims, schedule services, and assist with setup

Qualifications

• High School diploma or equivalent required.
• Good driving record and valid driver's license.
• 2 years of office clerical or customer service experience.
• Experience in a customer-focused, fast-paced professional environment.
• Funeral industry experience preferred but not required.
• Strong knowledge of computers and software.

Responsibilities

• Meets with Funeral Director(s) to ensure customer needs are met.
• Coordinates activities with families and removal teams.
• Takes first calls and dispatches removal teams.
• Collects vital information, files death certificates and insurance claims.
• Schedules appointments for Funeral Directors.
• Designs and prints memorials; creates, scans, and corrects arrangement documents.
• Orders merchandise, flowers, urns.
• Schedules services including coordinating with churches, cemeteries and staff.
• Assists with setting up funeral/visitation areas and take down.
• Assists during funeral services and events.
• Assists with dressing, casketing and preparing the deceased for viewing.
• Transport human remains to the Crematory facility.
• Delivers ashes from Crematory to Funeral Home.
• Assists with removals and ensures company vehicles are clean and fueled.
• Adheres to all Company and Regulatory requirements.
• Performs other administrative duties for the location when time permits.

Skills

Communication skills

Compassion

Integrity

Problem solving

Multi tasking

Confidentiality

Attention to detail

Team player

Proactive

Hours flexibility

Education

High School diploma or equivalent

Certification/License

Tools

Computers & software

Job description

Service Corporation International in San Francisco is seeking a dedicated Associate to deliver exemplary customer service to families after a loss, coordinating with funeral directors and location managers to initiate and complete arrangements. The role requires urgency, empathy, attention to detail and strong communication.

You will meet with funeral directors, coordinate with families, handle first calls, file death certificates and insurance claims, schedule services, and assist with setup