Compassionate Funeral Services Coordinator

Service Corporation International; New Bern (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Service Corporation International is seeking a dedicated Specialist to provide exemplary customer service for families following a loss. You will work closely with funeral directors and location managers to initiate and complete arrangements, coordinating schedules, documents, and transports with compassion and attention to detail.

The role requires urgency, strong communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School diploma or equivalent
• Good driving record and valid driver’s license
• 2 years of experience in an office clerical or customer service capacity required
• Experience working in a customer-focused and fast-paced professional environment required

Responsibilities

• Meets regularly with Funeral Director(s) to ensure customer needs are met
• Frequently communicates with families to coordinate activities
• Takes first calls and dispatches removal teams
• Collects vital information, files death certificates and insurance claims
• Schedules appointments for Funeral Directors
• Designs and prints memorials; creates, scans, and corrects arrangement documents
• Orders merchandise, flowers, urns
• Schedules services including coordinating with churches, cemeteries and staff
• Assists with setting up funeral/visitation areas and take down
• Assists during funeral services and events
• Assists with dressing, casketing and preparing the deceased for viewing
• Transport human remains to the Crematory facility
• Delivers ashes from Crematory to Funeral Home
• Assists with removals
• May be required to ensure company vehicles are clean and fueled, prior to and after services
• Adheres to all Company and Regulatory requirements
• Performs other administrative duties for the location when time permits

Skills

Customer service

Communication

Empathy

Education

High School diploma

Tools

Microsoft Office

Job description

Service Corporation International is seeking a dedicated Specialist to provide exemplary customer service for families following a loss. You will work closely with funeral directors and location managers to initiate and complete arrangements, coordinating schedules, documents, and transports with compassion and attention to detail.

The role requires urgency, strong communication, and the ability to multi-task in a fast-paced environment.