Compassionate Funeral Services Coordinator

sci; Hilo (HI); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Plan

Job summary

SCI is seeking an adaptable Administrative Clerk to provide clerical and customer service support for a standalone funeral home, cemetery, or crematory facility in Hilo, Hawaii. You will greet families, explain services, process payments, and maintain confidential records with empathy.

Key responsibilities include handling inquiries, preparing documents, coordinating with vendors, and supporting reception duties.

Qualifications

• 1-2 years of experience in an office clerical or customer service capacity.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and demonstrate compassion.

Responsibilities

• Provides detailed explanations of funeral service processes, pricing, and legal requirements.
• Coordinates with vendors, venues, and service providers to secure arrangements.
• Prepares death certificates, reports and documents.
• Completes required permits and or certificates.
• Prepares and processes Veteran's Paperwork.
• Ensures documentation to support requested products and services is accurate and compliant.
• Receives and processes payments and contracts.
• Processes accounts payable transactions.
• Assists with the preparation of obituaries.
• Assists with ordering merchandise and tracking inventory.
• Acts as backup to Receptionist.
• Greets family members and friends.
• Communicates client family needs promptly and accurately to staff.
• Conveys empathy with client family members at all times.
• Responds to customer inquiries via telephone, internet and in person.
• Maintains professional relationships with county clerk, medical examiner and physicians.

Skills

Verbal and written communication

Compassion and integrity

Organization and attention to detail

Confidentiality

Education

High School or equivalent

Tools

MS Office Suite

Job description

SCI is seeking an adaptable Administrative Clerk to provide clerical and customer service support for a standalone funeral home, cemetery, or crematory facility in Hilo, Hawaii. You will greet families, explain services, process payments, and maintain confidential records with empathy.

Key responsibilities include handling inquiries, preparing documents, coordinating with vendors, and supporting reception duties.