Receptionist

INDO THAI REAL ESTATE PRIVATE LIMITED; Daly City (CA); On-site; USD 40,000 - 48,000; Full time

Job summary

INDO THAI REAL ESTATE PRIVATE LIMITED is seeking a Front Desk Receptionist to greet visitors and support grieving families, vendors, and the public. You will handle calls, provide service information, and maintain a calm, welcoming environment at the location.

Required are strong communication, organizational and computer skills, with a preference for bilingual abilities in English and Cantonese/ Mandarin or Spanish; weekend availability is a plus.

Qualifications

• High school diploma or GED required.
• Excellent written, verbal, organizational and computer skills.
• Fluent in English; Cantonese/Mandarin or Spanish strongly preferred.
• Able to type at least 40 WPM.

Responsibilities

• Greet and assist visitors with empathy.
• Answer phones and direct calls; resolve questions.
• Provide information on services and scheduling.
• Maintain a welcoming environment and refreshments as needed.
• Perform clerical tasks and data entry.

Skills

Written communication

Verbal communication

Organizational skills

Computer skills

Typing speed 40 WPM

Multitasking

Customer service

Flexibility

Education

High school diploma or GED

Job description

Description

As the "face" of the company, you will be responsible for creating a positive first impression for all visitors. As the Front Desk Receptionist, you will provide essential support to grieving families, vendors, and the public. This position requires an individual who demonstrates initiative, sound judgment, and flexibility.

Responsibilities

• Greet and receive client families and visitors of the funeral home and cemetery, maintaining a friendly, empathic attitude, while providing assistance and guidance.
• Receive incoming telephone calls and assist callers with any questions or comments in a polite and professional manner, with a goal to meet or exceed internal and external customer expectations; direct calls to appropriate team members and resolve calls when possible.
• Provide information associated with services on schedule.
• Maintain a comfortable environment, providing beverages and other amenities for the client families as needed.
• Perform a variety of clerical and other tasks, as necessary.

Requirements

• High level of integrity and interpersonal skills to handle sensitive and confidential situations; position continually requires demonstrated poise, tact, and diplomacy.
• Successful applicants will have excellent written, verbal, organizational and computer skills.
• Attention to detail, with the ability to accurately take messages and information.
• A minimum of 40 WPM keyboarding speed
• Ability to multi-task, set priorities and work independently while also being a collaborative team player.
• Ability to work a flexible schedule, including some weekends
• High school diploma or GED equivalence.
• Previous clerical and/or customer service experience preferred.
• Fluent in English; and Cantonese/Mandarin or Spanish speaking strongly preferred.