Compassionate Funeral Services Associate

Service Corporation International; Charlotte (NC); On-site; USD 30,000 - 38,000; Full time

Job summary

Service Corporation International seeks a Funeral Services Assistant to provide clerical and administrative support for funeral operations in the Charlotte, NC area. Duties include assisting with services, answering inquiries, coordinating with families, and ensuring smooth on-site operations.

The role requires a high school diploma or equivalent and prior customer service experience; proficiency with MS Office and a respectful, compassionate demeanor are essential.

Qualifications

• Previous customer service experience preferred.
• MS Office suite and databases familiarity preferred.
• Good verbal and written communication.

Responsibilities

• Prepares for services including floral arrangements, chairs, caskets, urns, photos and keepsakes.
• Assists with preparation and documents for services and cremations as directed by management.
• Handles office duties: phones, fax, computer, multi-line phone system, and other equipment.
• Runs errands for supplies and deliveries.
• Acts as usher and may assist with parking and transportation for services.
• Drives funeral home vehicles for services and family pickups.
• Ensures refreshments are available where permitted by law.
• Assists with visitations, memorials and funeral services, including set up and dressing remains.
• Greets clients and provides information and assistance.

Skills

Customer service

MS Office

Communication

Team player

Education

High school diploma or equivalent

Tools

MS Office

Job description

Service Corporation International seeks a Funeral Services Assistant to provide clerical and administrative support for funeral operations in the Charlotte, NC area. Duties include assisting with services, answering inquiries, coordinating with families, and ensuring smooth on-site operations.

The role requires a high school diploma or equivalent and prior customer service experience; proficiency with MS Office and a respectful, compassionate demeanor are essential.