Compassionate Front Desk Specialist - Behavioral Health

Oceans Healthcare; Reading (Berks County); On-site; USD 33,000 - 42,000; Full time

Job summary

Haven Behavioral Hospital of Eastern PA is seeking a Full-time Receptionist to provide front-desk support including phone handling, clerical tasks, and patient-first service. The role emphasizes professional communication, accuracy, and compliance with Joint Commission and department policies.

The position requires a high school diploma, 1 year of receptionist experience, and CPR plus a de-escalation program. Computer literacy is essential in a fast-paced hospital environment.

Qualifications

• High school graduate or equivalent preferred.
• 1 year experience working as a general receptionist.
• Experience with computers required.
• Must read and follow written and verbal instructions.
• CPR certification and Oceans-approved de-escalation program required.

Responsibilities

• Answer switchboard and assist in other clerical tasks as needed by administrative personnel.
• Answer phones with appropriate etiquette and operate switchboard promptly.
• Demonstrates willingness to help and self-direction in solving problems.
• Demonstrates commitment to customers and organization.
• Handle multiple interruptions in a high-paced environment.

Skills

Phone etiquette

Clerical tasks

Stress management

Education

High school diploma or equivalent

Tools

Computers

CPR certification

Behavioral health de-escalation training

Job description

Haven Behavioral Hospital of Eastern PA is seeking a Full-time Receptionist to provide front-desk support including phone handling, clerical tasks, and patient-first service. The role emphasizes professional communication, accuracy, and compliance with Joint Commission and department policies.

The position requires a high school diploma, 1 year of receptionist experience, and CPR plus a de-escalation program. Computer literacy is essential in a fast-paced hospital environment.