Receptionist

Oceans Healthcare; Reading (Berks County); On-site; USD 33,000 - 42,000; Full time

Job summary

Haven Behavioral Hospital of Eastern PA is seeking a Full-time Receptionist to provide front-desk support including phone handling, clerical tasks, and patient-first service. The role emphasizes professional communication, accuracy, and compliance with Joint Commission and department policies.

The position requires a high school diploma, 1 year of receptionist experience, and CPR plus a de-escalation program. Computer literacy is essential in a fast-paced hospital environment.

Qualifications

• High school graduate or equivalent preferred.
• 1 year experience working as a general receptionist.
• Experience with computers required.
• Must read and follow written and verbal instructions.
• CPR certification and Oceans-approved de-escalation program required.

Responsibilities

• Answer switchboard and assist in other clerical tasks as needed by administrative personnel.
• Answer phones with appropriate etiquette and operate switchboard promptly.
• Demonstrates willingness to help and self-direction in solving problems.
• Demonstrates commitment to customers and organization.
• Handle multiple interruptions in a high-paced environment.

Skills

Phone etiquette

Clerical tasks

Stress management

Education

High school diploma or equivalent

Tools

Computers

CPR certification

Behavioral health de-escalation training

Job description

Full-time Receptionist

Schedule: M-TH 10 am- 6pm and Fridays 9am-5pm.

About Haven Behavioral Hospital Of Eastern PA

Haven Behavioral Hospital of Eastern PA is an 86 bed acute-care Joint Commission Accredited psychiatric hospital that offers care for adults dealing with mental health conditions and co-occurring disorders. We are dedicated to partnering with individuals, families, and communities to improve the lives of patients through the delivery of high-quality, specialty behavioral health services.

The Receptionist provides general reception and clerical support services for the facility in a timely, accurate, and efficient manner. This is accomplished according to Joint Commission, Federal and State Regulations, Oceans' mission, policies and procedures and Performance Improvement standards.

Essential Functions:

• Answering switchboard and assists in other clerical tasks as needed by administrative personnel.
• Answers phones with appropriate etiquette and operates switchboard with timeliness.
• Displays a willingness to help others; displays self-direction by actually seeking solutions to problems.
• Displays commitment to customers and organization.
• Deals constructively with stress; takes direction well, accepts constructive criticism, and responds accordingly.
• Uses appropriate customer etiquette.
• Performs other duties and projects as assigned.

Requirements

High school graduate or equivalent preferred. 1 year experience working as a general receptionist. Experience with computers required. Must be able to read, to write and to follow verbal and written instruction. Must work well with diverse populations. Must utilize age, disability, and cultural specific knowledge in working with specialized populations to best communicate with those clients. Must be in good physical and mental health as evidenced by a warm empathetic attitude, respect for dignity, worth and potentiality of clients and hold a high sense of personal integrity. Must be able to work under close supervision. Must successfully complete CPR certification and an Oceans approved behavioral health de-escalation program. Subject to many interruptions. Pressure due to multiple calls and inquiries. Can be high paced and stressful; must be able to cope mentally and physically to atmosphere. Work requires spending approximately 90% or more of the time inside a building that offers protection from weather conditions but not necessarily from temperature changes.