Compassionate CSR for Behavioral Health

Frontier Behavioral Health; Spokane (WA); On-site; USD 2,728,000 - 4,035,000; Full time

Benefits offered by this job

PTO

Sick Leave

Compressed Workweek

403b plan with match

Flexible Spending Accounts

Life Insurance

Licensure supervision

Loan forgiveness

EAP

Staff Discounts

Job summary

Frontier Behavioral Health in Spokane is seeking a Customer Service Representative to greet customers, schedule appointments, and support clinical staff across FBH locations. You will maintain a welcoming environment and assist with central scheduling and check-in duties to improve patient flow.

The role requires strong communication, a customer-service mindset, and reliability, with opportunities for coverage at multiple FBH sites within the Spokane area.

Qualifications

• High school graduate or equivalent.
• Customer Service experience.
• Two years general office experience desired.

Responsibilities

• Greet customers warmly and professionally.
• Support clinical staff to maximize their ability to provide direct care and improve efficiencies in customer service.
• Manage the Confirmation Process scheduling for Prescribers and clinicians.
• Manage the Back-Fill process to maximize direct care availability.
• Check customers in for appointments using the electronic health record.
• Maintain waiting room appearance and ensure a welcoming environment.
• Provide coverage at FBH locations in the Spokane area as requested.

Skills

Excellent communication

Active listening

Customer service

Education

High school diploma or equivalent

Job description

Frontier Behavioral Health in Spokane is seeking a Customer Service Representative to greet customers, schedule appointments, and support clinical staff across FBH locations. You will maintain a welcoming environment and assist with central scheduling and check-in duties to improve patient flow.

The role requires strong communication, a customer-service mindset, and reliability, with opportunities for coverage at multiple FBH sites within the Spokane area.