Compassionate Front Desk & Intake Specialist

Casa Esperanza; Boston (MA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Holiday Pay

Paid Time Off

Sick Pay

Disability Insurance

Life Insurance

HRA

EAP

Educational Opportunities

Salary increases for credentials

Job summary

Casa Esperanza, Inc. seeks a Patient Support Specialist to support the FUOP outpatient programs.

You will extend the capabilities of the Patient Access Team, maintain HIPAA privacy, and deliver high-quality customer service to patients and staff. You will handle intake, scheduling, admissions paperwork, and various administrative tasks in a fast-paced clinic environment, with a Monday–Friday schedule and occasional Saturday coverage as needed.

Qualifications

• Experience working at a front desk area.
• Outgoing personality with good interpersonal and communication skills, highly organized and efficient, dependable and reliable with strong computer skills.
• Strong verbal/written and data entry skills.
• Ability to work independently.
• Ability to work as a member of a team.
• Ability to communicate with patients, vendors, and external providers in a professional manner.
• Ability to handle multiple tasks and maintain composure during hectic situations.
• Ability to understand and manage moral/ethical boundaries with patients/staff.
• Experience working with practice management systems.
• Experience with insurance verifications, benefit assignments, and prior authorizations.

Responsibilities

• Provide a friendly, welcoming, and caring greeting to patients arriving for visits.
• Communicate with patients and staff using multiple communication tools (phone, email, EHR alerts, mail).
• Answer and resolve patient inquiries professionally and empathetically.
• Coordinate new intake visits with the Patient Access Manager and schedule follow-ups.
• Meet with patients for initial appointment to complete clinical intake documents.
• Ensure all clinical documentation is signed and saved in the EHR.
• Enter and/or scan referral and demographic information into the EHR.
• Schedule and manage appointments across psychiatry, therapy, care coordination, labs, and more.
• Provide administrative support for projects, events, and activities.

Skills

Front desk experience

Customer service

Communication skills

Data entry

Multitasking

Team player

Education

High School Diploma or GED

Tools

Practice management systems

Job description

Casa Esperanza, Inc. seeks a Patient Support Specialist to support the FUOP outpatient programs.

You will extend the capabilities of the Patient Access Team, maintain HIPAA privacy, and deliver high-quality customer service to patients and staff. You will handle intake, scheduling, admissions paperwork, and various administrative tasks in a fast-paced clinic environment, with a Monday–Friday schedule and occasional Saturday coverage as needed.