Patient Access & Intake Specialist

Casa Esperanza, Inc.; Boston (MA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Sick pay

Disability insurance

Life insurance

HRA

Educational opportunities

EAP

Job summary

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley.

The Patient Support Specialist role supports front-end workflows for FUOP, partnering with the Patient Access Team to ensure smooth intake, scheduling, and concierge-style service while maintaining HIPAA confidentiality and privacy. You will greet patients, manage communications across channels, verify insurance eligibility, schedule appointments, and document all

Qualifications

• Front desk experience in a healthcare setting preferred.
• Customer service skills with patient-facing focus.
• Ability to manage scheduling, intake, and insurance verifications.

Responsibilities

• Provide friendly, welcoming patient greeting and support.
• Handle scheduling, check-in, and intake documentation.
• Verify insurance eligibility and manage eligibility reports.
• Maintain confidentiality per HIPAA guidelines and privacy protocols.
• Coordinate intake with clinical and support staff to ensure smooth onboarding.
• Enter and update demographic and referral information in the system.
• Prepare and distribute reports on eligibility and intake tasks.

Skills

Front desk experience

Customer service

Scheduling

HIPAA privacy

Phone etiquette

Data entry

Verbal communication

Education

High School Diploma or GED

CPR certification

Tools

Electronic Health Records (EHR)

Practice Management System

Job description

Casa Esperanza, Inc. is a bilingual/bicultural behavioral health treatment provider serving Boston and the Merrimack Valley.

The Patient Support Specialist role supports front-end workflows for FUOP, partnering with the Patient Access Team to ensure smooth intake, scheduling, and concierge-style service while maintaining HIPAA confidentiality and privacy. You will greet patients, manage communications across channels, verify insurance eligibility, schedule appointments, and document all