Compassionate Front Desk & Guest Services Coordinator

Service Corporation International; Naranja (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

Service Corporation International in Florida is seeking a receptionist/administrative assistant to greet guests, answer calls, and support daily office operations.

The role requires a High School Diploma, basic MS Office skills, excellent communication, and flexibility to cover weekend hours. You will help maintain a professional, welcoming environment for families during a difficult time.

Qualifications

• Six months general office, receptionist, or administrative support experience preferred
• Proficient at operating telephones, fax, copier
• Clear and professional speaking voice and tone
• Professional interpersonal skills to handle sensitive and confidential situations
• Poise and diplomacy in challenging interactions
• Ability to work Saturday/Sunday and beyond standard hours

Responsibilities

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed
• Maintains guest-waiting area and general tidying
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records
• May perform light typing, proofreading, data entry or printing

Skills

Phone etiquette

Customer service

Interpersonal skills

Professionalism

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Service Corporation International in Florida is seeking a receptionist/administrative assistant to greet guests, answer calls, and support daily office operations.

The role requires a High School Diploma, basic MS Office skills, excellent communication, and flexibility to cover weekend hours. You will help maintain a professional, welcoming environment for families during a difficult time.