Compassionate Front Desk & Guest Services Specialist

Service Corporation International; Miami (FL); On-site; USD 2,066,000 - 2,617,000; Full time

Job summary

Service Corporation International in Miami is seeking a friendly front desk receptionist to greet visitors, answer calls and provide general office support.

You will route inquiries, assist staff, and maintain a welcoming reception area, with emphasis on professionalism, confidentiality, and accuracy. Weekend availability may be required.

Candidates should have a High School Diploma and at least six months of office experience, with proficient MS Office skills.

Qualifications

• High School Diploma or equivalent required.
• Six months of general office, receptionist or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Poise, tact and diplomacy are essential.
• Ability to work Saturday and/or Sunday and beyond standard hours.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

Skills

Clear and professional speaking voice

Professional interpersonal skills

Poise and diplomacy

Weekend availability

MS Office knowledge

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

Service Corporation International in Miami is seeking a friendly front desk receptionist to greet visitors, answer calls and provide general office support.

You will route inquiries, assist staff, and maintain a welcoming reception area, with emphasis on professionalism, confidentiality, and accuracy. Weekend availability may be required.

Candidates should have a High School Diploma and at least six months of office experience, with proficient MS Office skills.