Compassionate Front Desk Associate — Funeral Home

sci; Flint (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Swartz Funeral Home in Flint, MI is seeking a friendly front desk receptionist to greet guests, direct visitors, answer phones, and provide light office support for a sensitive environment. The role requires a High School Diploma, about six months of office experience, and proficiency with MS Office.

You will handle mail, filing, basic typing, and maintain confidential records with tact and professionalism.

Qualifications

• High School Diploma or equivalent.
• Six months general office, receptionist, or administrative support experience preferred.
• Proficient at operating telephones, fax, copier.
• Working knowledge of MS Office Suite.
• Clear and professional speaking voice and tone.
• Professional interpersonal skills to handle sensitive and confidential situations.
• Ability to work schedule including Saturday and or Sunday and beyond standard business hours.

Responsibilities

• Greets guests and visitors, offering assistance when entering the building
• Notifies staff members when appointments arrive and escorts guests to appropriate room
• Answers routine questions associated with services, products, location directions, etc.
• Immediately notifies and involves management with customer service and security issues
• Receives deceased belongings from family and follows chain of custody procedures
• Answers, screens, and routes incoming calls to appropriate staff members
• Maintains a comfortable environment for clients, providing beverages and other amenities for families as needed. May make coffee.
• Maintains guest-waiting area, disposing of trash, replacing tissues, and general straightening of furniture
• Receives incoming mail and packages
• Maintains organized and current electronic and paper files and records, such as deeds and trust files
• May perform light typing, proofreading, data entry or printing

Skills

MS Office Suite

Professional speaking voice

Interpersonal skills

Diplomacy

Education

High School Diploma or equivalent

Tools

Phone system

Copier

Fax machine

Job description

Swartz Funeral Home in Flint, MI is seeking a friendly front desk receptionist to greet guests, direct visitors, answer phones, and provide light office support for a sensitive environment. The role requires a High School Diploma, about six months of office experience, and proficiency with MS Office.

You will handle mail, filing, basic typing, and maintain confidential records with tact and professionalism.