Veterinary Client Experience Specialist - Flexible Hours

VEG ER for Pets; Millburn (NJ); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive pay $18-$22/hr

Flexible schedules

Referral program

VEG swag & fridge food

Job summary

VEG ER for Pets is seeking a Customer Experience Coordinator in Millburn, NJ. You will shape the customer journey before, during, and after visits, ensuring a compassionate and responsive experience for every client and their pet.

You’ll handle calls, emails, and texts, route urgent medical concerns, and collaborate with the veterinary team to deliver exceptional care. The role requires empathy, organization, and adaptability in a fast-paced, pet-centric environment.

Qualifications

• 2+ years of experience in a customer service role.
• Proficiency with computer programs and practice management software.
• Highly organized with strong attention to detail.
• Strong communication skills; able to interact positively with anyone.
• Ability to multitask and thrive amid chaos.
• High emotional intelligence; read a room and act accordingly.
• Adaptable in high-stakes environments.
• Strong problem-solving and innovative mindset.
• Able to work in a noisy environment with strong odors.
• Available for nights, weekends, and holidays on a rotating basis.
• Able to work well with diverse backgrounds and personality types.

Responsibilities

• Greet every customer with warmth and urgency, in person, over the phone, or online.
• Oversee all customer communications (calls, emails, texts); route urgent medical calls to a doctor quickly.
• Deliver personalized, memorable experiences and say yes to customer needs.
• Listen with empathy; resolve concerns quickly and anticipate issues.
• Keep nursing team and doctors updated on customer needs for a seamless care experience.
• Provide compassionate guidance on financial options and end-of-life decisions.
• Process payments accurately while protecting personal information.
• Follow up with customers after visits to check on pet care and strengthen relationships.
• Celebrate and capture special moments, creating lasting connections between customers, their pets, and the hospital.

Skills

2+ years customer service

Computer proficiency

Attention to detail

Strong communication

Multitasking

Emotional intelligence

Adaptability

Problem solving

Ability to work in noisy environment

Night/weekend/holiday availability

Interacting with diverse people

Tools

Practice management software

Job description

VEG ER for Pets is seeking a Customer Experience Coordinator in Millburn, NJ. You will shape the customer journey before, during, and after visits, ensuring a compassionate and responsive experience for every client and their pet.

You’ll handle calls, emails, and texts, route urgent medical concerns, and collaborate with the veterinary team to deliver exceptional care. The role requires empathy, organization, and adaptability in a fast-paced, pet-centric environment.