Compassionate CSR for Home Medical Equipment

Procare Home Medical; Fairbanks (AK); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision insurance

Paid holidays and PTO

Opportunities for growth and cross-training

Job summary

A healthcare provider in Fairbanks, Alaska, is seeking a Customer Service Representative (CSR) to be the first point of contact for patients and caregivers. This role involves assisting with medical equipment orders, verifying insurance coverage, and maintaining patient information. The ideal candidate will have excellent customer service skills, a high school diploma, and experience in the healthcare field. Join a supportive team and enjoy competitive pay and comprehensive benefits.

Qualifications

• 2 years of HME/DME experience and knowledge of medical terminology preferred.
• Proficient data entry skills; able to type 40+ wpm and use 10-key by touch preferred.

Responsibilities

• Greet and assist customers in person, over the phone, or via the web.
• Process patient orders quickly and accurately according to policy.
• Verify insurance coverage and complete necessary documentation.
• Coordinate deliveries and follow-ups for home medical equipment.

Skills

Excellent customer service and phone skills

Strong multitasking abilities

Problem-solving abilities

Education

High School Diploma or equivalent

Job description

A healthcare provider in Fairbanks, Alaska, is seeking a Customer Service Representative (CSR) to be the first point of contact for patients and caregivers. This role involves assisting with medical equipment orders, verifying insurance coverage, and maintaining patient information. The ideal candidate will have excellent customer service skills, a high school diploma, and experience in the healthcare field. Join a supportive team and enjoy competitive pay and comprehensive benefits.