Onsite Collections Specialist - Empathetic Negotiator

Concord; Scottsdale (AZ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &  H

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Free Food & Snacks

Wellness Resources

Job summary

Concord is seeking a Collections Representative for our on-site Contact Center in Scottsdale, AZ. The role focuses on contacting borrowers, negotiating repayment arrangements, and resolving delinquencies while complying with FDCPA, FCRA, CFPB guidelines.

You will work in a fast-paced environment with 2–3 years of related experience, collaborating with teammates to meet performance targets and uphold Concord's commitment to respectful service.

Qualifications

• 2–3 years of collections, loan servicing, or related contact center experience.
• Knowledge of FDCPA, FCRA, CFPB guidelines.
• Strong negotiation and communication skills.
• Experience with loan servicing platforms or CRM systems.
• Detail-oriented with ability to handle high-volume accounts.
• High school diploma required; degrees preferred.

Responsibilities

• Contact borrowers to address past-due accounts and secure payments.
• Negotiate repayment plans and deferrals per policy.
• Document all activity in the loan servicing system.
• Ensure compliance with federal and state regulations.
• Escalate complex accounts as needed.
• Maintain professional, empathetic borrower interactions.
• Collaborate with team to meet performance goals.

Skills

Collections experience

Negotiation skills

Regulatory knowledge

CRM proficiency

Attention to detail

Onsite work

Education

High school diploma

Associate or Bachelor's preferred

Tools

Loan servicing platforms

CRM systems

Job description

Concord is seeking a Collections Representative for our on-site Contact Center in Scottsdale, AZ. The role focuses on contacting borrowers, negotiating repayment arrangements, and resolving delinquencies while complying with FDCPA, FCRA, CFPB guidelines.

You will work in a fast-paced environment with 2–3 years of related experience, collaborating with teammates to meet performance targets and uphold Concord's commitment to respectful service.