Clinic/Practice Assistant, Women's Health

Partner's Healthcare; Dover (NH); On-site; USD 50,692,000 - 66,477,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Retirement savings program

Generous paid time off

Job summary

Mass General Brigham is seeking a Clinic/Practice Assistant for our Wentworth Health Partners women\'s health center in Dover, NH. You will support daily administrative and clinical operations, coordinate patient visits, respond to calls, and help create a welcoming, efficient patient experience in a high-volume outpatient setting.

You will schedule appointments, maintain records, assist with check-in/check-out, handle referrals and billing tasks, and collaborate with clinicians and leadership

Qualifications

• High school diploma or equivalent required.
• Up to one year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use a phone system, manage non-routine calls, and resolve routine issues appropriately.
• Clear and effective verbal and written communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
• Strong organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Responsibilities

• Perform routine administrative and clerical duties that support the clinical service and physician practice.
• Schedule patient appointments and maintain accurate appointment records.
• Welcome and assist patients throughout their visit.
• Answer incoming calls, respond to routine questions, take messages, and route inquiries appropriately.
• Support check-in, check-out, patient flow, and waiting room activity.
• Process referrals, diagnostic and laboratory orders, prior authorizations, and registration information.
• File and scan documents, print schedules, and maintain patient records.
• Obtain medical records and laboratory test results.
• Process patient billing forms and, when required, accept co-payments.
• Open and distribute mail and faxes, and prepare forms, records, schedules, and memos as directed.
• Provide general support to practice leadership, clinicians, and colleagues.

Skills

Communication

Time management

Organization

Phone skills

Written communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Site: Wentworth-Douglass Physician CorporationMass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary Bring your customer service skills and passion for helping others to Wentworth Health Partners' comprehensive women's health center. Our team provides compassionate, personalized care at every stage of life in an environment built on privacy, trust, and respect. Services include obstetrics, gynecology, urogynecology, infertility support, and inclusive LGBTQ+ care.

Schedule: Full-time, 40 hours per week, Monday through Friday, 8:30 a.m.-5:00 p.m.

Location: 700 Central Avenue, Dover

As a Clinic/Practice Assistant, you will be an essential part of our community-based practice and help create a welcoming, efficient experience for every patient. You will support daily administrative and clinical operations, coordinate patient visits, respond to calls and requests, and partner with practice leadership, clinicians, and colleagues in a high-volume outpatient setting. You may be a great fit if you are a collaborative, well-organized customer service professional who communicates clearly, manages competing priorities, and enjoys helping patients and colleagues. This is an opportunity to make a meaningful impact while supporting a positive and efficient practice.

What You'll Do

• Perform routine administrative and clerical duties that support the clinical service and physician practice.
• Schedule patient appointments and maintain accurate appointment records.
• Welcome and assist patients throughout their visit.
• Answer incoming calls, respond to routine questions, take messages, and route inquiries appropriately.
• Support check-in, check-out, patient flow, and waiting room activity.
• Process referrals, diagnostic and laboratory orders, prior authorizations, and registration information.
• File and scan documents, print schedules, and maintain patient records.
• Obtain medical records and laboratory test results.
• Process patient billing forms and, when required, accept co-payments.
• Open and distribute mail and faxes, and prepare forms, records, schedules, and memos as directed.
• Provide general support to practice leadership, clinicians, and colleagues.

Qualifications What You'll Bring

• High school diploma or equivalent required.
• Up to one year of healthcare office experience required.
• Basic proficiency with Microsoft Office applications.
• Knowledge of office procedures, including filing, copying, scanning, printing, and faxing.
• Ability to use a phone system, manage non-routine calls, and resolve routine issues appropriately.
• Clear and effective verbal and written communication skills, including composing and editing emails, memos, and letters and taking complete, accurate messages.
• Strong organization and time-management skills, with the ability to manage multiple tasks, follow established protocols, and work effectively within systems.

Additional Job Details (if applicable)

Why Join Mass General Brigham?

• Medical, dental, and vision insurance
• A robust retirement savings program
• Generous paid time off
• Tuition assistance and professional development support
• Additional employee perks

Remote Type Onsite

Work Location 700 Central Avenue

Scheduled Weekly Hours 40

Employee Type Regular

Work Shift Day (United States of America)

Pay Range $17.71 - $23.20/HourlyGrade 2At Mass General Brigham,

1812 Wentworth-Douglass Physician Corporation is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.

We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.