Compassionate Client Services Assistant — Part-Time Scheduling

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 16,531 - 24,796; Part time

Job summary

Georgia Gwinnett College is seeking a part-time Federal Work Study Client Services Assistant to support StreetWise Georgia’s client intake and appointment scheduling. The role requires handling calls, scheduling appointments for food distribution and services, and assisting with administrative tasks on a college campus.

Ideal candidates are organized, service-oriented, and aligned with StreetWise Georgia's mission to help families achieve self-sufficiency.

Qualifications

• Must have Federal Work Study award.
• Must be enrolled a minimum of 6 credits at Georgia Gwinnett College.
• Must be in good academic standing for the duration of employment.
• Minimum 1 year experience in customer service, office administration, or call center preferred.

Responsibilities

• Answer incoming phone calls from clients professionally and empathetically.
• Schedule, confirm, and reschedule appointments for food distribution and services.
• Provide accurate information on program requirements and availability.
• Maintain detailed call records and appointment logs.
• Enter and update client information in the database accurately.

Skills

Customer service

Communication

Data entry

Microsoft Office

Tools

Microsoft Office (Word, Excel, Outlook)

Scheduling systems

Job description

Georgia Gwinnett College is seeking a part-time Federal Work Study Client Services Assistant to support StreetWise Georgia’s client intake and appointment scheduling. The role requires handling calls, scheduling appointments for food distribution and services, and assisting with administrative tasks on a college campus.

Ideal candidates are organized, service-oriented, and aligned with StreetWise Georgia's mission to help families achieve self-sufficiency.