Federal Work Study - Client Services Assistant (StreetWise)

Georgia Gwinnett College; Lawrenceville (GA); On-site; USD 16,531 - 24,796; Part time

Job summary

Georgia Gwinnett College is seeking a part-time Federal Work Study Client Services Assistant to support StreetWise Georgia’s client intake and appointment scheduling. The role requires handling calls, scheduling appointments for food distribution and services, and assisting with administrative tasks on a college campus.

Ideal candidates are organized, service-oriented, and aligned with StreetWise Georgia's mission to help families achieve self-sufficiency.

Qualifications

• Must have Federal Work Study award.
• Must be enrolled a minimum of 6 credits at Georgia Gwinnett College.
• Must be in good academic standing for the duration of employment.
• Minimum 1 year experience in customer service, office administration, or call center preferred.

Responsibilities

• Answer incoming phone calls from clients professionally and empathetically.
• Schedule, confirm, and reschedule appointments for food distribution and services.
• Provide accurate information on program requirements and availability.
• Maintain detailed call records and appointment logs.
• Enter and update client information in the database accurately.

Skills

Customer service

Communication

Data entry

Microsoft Office

Tools

Microsoft Office (Word, Excel, Outlook)

Scheduling systems

Job description

Job Title: Federal Work Study - Client Services Assistant (StreetWise)

Location: Georgia Gwinnett College

Regular/Temporary: Temporary

Full/Part Time: Part-Time

Job ID: 301294

About Us

Since our founding in 2005, Georgia Gwinnett College (GGC) has been dedicated to providing an exceptional educational experience to our students. At GGC, we believe that our students' success is our success, and we are committed to creating a culture that supports and uplifts them throughout their academic journey.

As a member of our faculty or staff, you will become part of a dedicated and passionate community of educators and professionals. Together, we work towards a common goal of empowering our students to achieve their full potential, both academically and personally. We take pride in our student body, which represents a multitude of backgrounds, perspectives, and experiences. Whether you are involved in teaching or providing essential services, your contribution will make a significant impact on the lives of our students and the broader community.

In addition to our commitment to student success, we also value the well-being and professional growth of our employees. We offer a comprehensive benefits package, designed to support the needs of our faculty and staff. From competitive compensation to health and wellness programs, and professional development opportunities to work-life balance initiatives, we strive to create an environment where everyone can thrive and feel valued.

Located in the thriving community of Gwinnett County, GGC offers a rich cultural and social landscape that enhances the overall college experience. Our backdrop is a beautiful, modern 260-acre campus located just 30 miles northeast of downtown Atlanta. Our students and employees benefit from the close proximity to various local amenities, including shopping, dining, entertainment, and outdoor recreational opportunities. This vibrant community serves as an extension of our campus, providing a stimulating environment for personal and professional growth.

Join GGC and become part of a dynamic team that plays a pivotal role in shaping the lives and celebrating the achievements of our students. Together, let's make a positive impact and empower the next generation of leaders.

Job Summary

StreetWise Georgia is seeking a compassionate and detail-oriented Client Services Assistant to support the daily operations of our client intake and appointment scheduling process. This part-time role is responsible for handling incoming calls, scheduling appointments for food distribution and services, and assisting with administrative duties. The ideal candidate is organized, service-oriented, and aligned with StreetWise Georgia's mission to help families achieve self-sufficiency. This position requires travel to assigned StreetWise locations.

Responsibilities

• Answer incoming phone calls from clients in a professional, respectful, and empathetic manner. Phone coverage is 10:15 a.m. - 2:00 p.m. Monday, Tuesday and Thursday.
• Schedule, confirm, and reschedule appointments for food distribution and other services using internal scheduling systems.
• Provide accurate and timely information to clients regarding program requirements and availability.
• Maintain detailed call records and appointment logs.
• Enter and update client information in the database accurately and promptly.
• Assist with preparation of reports and summaries related to client appointments.
• Maintain organized files (physical and/or digital) for tracking service usage and communications.
• Communicate regularly with the Client Services Coordinator and team members to stay informed about appointment availability, program changes, and client needs.
• Support special projects and department initiatives as assigned by the Client Services Coordinator.
• Provide assistance during seasonal programs, special events, or client outreach efforts.
• Step in for front desk or general administrative support when needed.

Required Qualifications

• Must have Federal Work Study award
• Must be enrolled a minimum of 6 credits at Georgia Gwinnett College
• Must be in good academic standing and maintain good academic standing for the duration of employment.
• Must be in good conduct standing with Georgia Gwinnett College and maintain good conduct for the duration of employment.
• Minimum of 1-year experience in customer service, office administration, or call center preferred.
• Excellent verbal communication and listening skills.
• Strong attention to detail with accurate data entry capabilities.
• Proficient in Microsoft Office (Word, Excel, Outlook); database or scheduling system experience is a plus.
• Must be dependable, compassionate, and aligned with the values of StreetWise Georgia.
• Must have reliable transportation to and from work sites as required by the position.

Preferred Qualifications

• Bilingual (English/Spanish)

USG Core Values

The University System of Georgia is comprised of our 25 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found on-line at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found on-line at https://www.usg.edu/policymanual/section6/C2653.

Conditions of Employment

Hiring is contingent upon eligibility to work in the United States and proof of eligibility will be contemporaneously required upon acceptance of an employment offer. Offers of employment are contingent upon completion of a background investigation including a criminal background check demonstrating your eligibility for employment with Georgia Gwinnett College (GGC). Eligibility of employment is determined by GGC in its sole discretion, and includes but is not limited to confirmation of credentials and employment history reflected in your application materials; and, if applicable, a satisfactory credit check. Applicants may be subject to a pre-employment drug test.

Offers are subject to the applicable federal laws, state laws, statutes, rules and regulations of this institution, and to the bylaws and policies of the Board of Regents (BOR) of the University System of Georgia (USG), which are available for your inspection upon request.

Equal Employment Opportunity

Georgia Gwinnett College is an equal employment, equal access, and equal opportunity employer. It is the policy of Georgia Gwinnett College to recruit, hire, train, and promote persons without regard to race, color, national or ethnic origin, age, disability, gender, religion, sexual orientation, gender identity or veteran status as required by applicable state and federal laws (including Title VI, Title VII, Title IX, Sections 503, and 504, ADEA, ADA, E.O. 11246, and Rev. Proc. 75-50).

For individuals requiring disability-related accommodations for participation in any event including the application, interview process, or to obtain print materials in an alternative format, please contact HR at [phone] or email [e-mail].

Other Information

Due to the volume of applications, applicants may not receive a reply from the College unless an applicant is selected for an interview. Review of applications will continue until positions are filled. Georgia is an open records state.