Compassionate Client Experience Lead - Veterinary

Cornell University; United States; On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Great benefits

3 weeks of paid vacation

13 holidays + floating holidays

Educational benefits

Retirement contributions

Job summary

The Cornell University Hospital for Animals seeks a welcoming and adaptable Client Experience Coordinator to help clients navigate hospital services and connect with the appropriate care teams. You will route communications, schedule specialty appointments, and support a smooth client experience from intake to discharge.

Based in Ithaca, NY, this onsite role requires 2–4 years of customer service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• High school diploma and 2–4 years of relevant experience or equivalent combination of education and experience.
• Demonstrated commitment to providing excellent customer service with professionalism, empathy, and compassion.
• Strong verbal communication and interpersonal skills with clients, coworkers, doctors, and students.
• Ability to multitask and adapt to changing priorities in a fast-paced environment.

Responsibilities

• Coordinate client appointments from initial scheduling through follow-up for a smooth experience.
• Schedule clinical services, manage cancellations and waitlists, and maintain accurate schedules.
• Set up new clients in ezyVet and ensure timely pre-appointment information is shared.
• Coordinate electronic referrals and obtain medical records before scheduled appointments.
• Collaborate with clinical teams to address client and patient needs and maintain clear communication.

Skills

Customer service

Verbal communication

Multitasking

Team collaboration

Computer basics

Phone & email handling

Education

High school diploma

Associate's degree preferred

Tools

ezyVet

Microsoft Office

Job description

The Cornell University Hospital for Animals seeks a welcoming and adaptable Client Experience Coordinator to help clients navigate hospital services and connect with the appropriate care teams. You will route communications, schedule specialty appointments, and support a smooth client experience from intake to discharge.

Based in Ithaca, NY, this onsite role requires 2–4 years of customer service experience, strong communication, and the ability to multitask in a fast-paced environment.