Pet Care Client Advocate — Compassionate Support

Upstate Veterinary Specialties; Latham (NY); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Fully paid medical, dental, and long‑/

Retirement plan with employer matching

Generous paid time off

Pet insurance stipend

Uniform allowance

Employee appreciation events

Job summary

Upstate Veterinary Specialties in New York's Capital District seeks a Client Advocate to support pet owners and clinical teams during critical moments of care. You will serve as the primary contact for owners, share updates, and help navigate the hospital environment with empathy and professionalism.

The role emphasizes clear communication, emotional support during difficult conversations, and collaboration with ER and ICU staff to ensure smooth patient flow.

Qualifications

• 1+ years of client-facing hospitality, service, or support experience required.
• Host, server, or veterinary assistant experience is helpful.
• High school diploma or equivalent required.
• Strong communication and ability to build trust quickly.
• Empathetic and compassionate approach to client interactions.

Responsibilities

• Serve as the primary contact for pet owners, providing updates every 30–60 minutes.
• Round with triage staff to understand patient status and workflow needs.
• Review hospital dashboards to track patient and client locations.
• Communicate wait times, patient status, and care progress clearly and compassionately.
• Relay accurate information to pet owners through ER liaisons and veterinarians.
• Support client comfort and address concerns, escalating clinical updates when needed.
• Assist in moving clients through the hospital and cross-train with Client Relations responsibilities.

Skills

Customer service

Communication

Empathy

Multitasking

Education

High school diploma

Tools

Instinct

Job description

Upstate Veterinary Specialties in New York's Capital District seeks a Client Advocate to support pet owners and clinical teams during critical moments of care. You will serve as the primary contact for owners, share updates, and help navigate the hospital environment with empathy and professionalism.

The role emphasizes clear communication, emotional support during difficult conversations, and collaboration with ER and ICU staff to ensure smooth patient flow.