Compassionate Case Manager – Housing & Community Support

ServiceNet; Pittsfield (MA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Training & development

Tuition assistance

403(b) retirement plan

Tuition remission

PSLF eligibility

Job summary

ServiceNet in Pittsfield, MA is seeking a full-time Case Manager to support guests at The First. You will engage directly with guests, coordinate services, and navigate resources to help them find housing, health, and employment supports.

This role requires trauma-informed care, strong communication, and the ability to manage multiple priorities in a fast-paced environment. You will document interactions and collaborate with program leadership to create an equity-centered service environment.

Qualifications

• Experience providing direct service to individuals experiencing homelessness, poverty, mental health, or substance use challenges (preferred).
• Strong understanding of trauma-informed care, harm reduction, and housing-first principles.
• Excellent interpersonal and communication skills; able to engage effectively across diverse populations.
• Ability to manage multiple priorities in a fast-paced, dynamic environment.
• Proficiency in basic computer use and electronic documentation.
• CPR/First Aid and Narcan training (or willingness to obtain).

Responsibilities

• Build trusting relationships with guests through consistent, compassionate presence.
• Conduct intake and needs assessments to identify goals and priorities.
• Provide ongoing case management including referrals, housing applications, benefits coordination, and service navigation.
• Collaborate with community partners to connect guests with housing, behavioral health, medical, and employment resources.
• Support crisis de-escalation and safety using trauma-informed approaches.

Skills

Empathy

Trauma-informed care

Interpersonal skills

Communication skills

Multi-tasking

CPR/First Aid

Narcan training

Tech literacy

Job description

ServiceNet in Pittsfield, MA is seeking a full-time Case Manager to support guests at The First. You will engage directly with guests, coordinate services, and navigate resources to help them find housing, health, and employment supports.

This role requires trauma-informed care, strong communication, and the ability to manage multiple priorities in a fast-paced environment. You will document interactions and collaborate with program leadership to create an equity-centered service environment.