Compassionate Care Manager: Safety, Stability & Client Support

Volunteers of America Delaware Valley; Camden (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Volunteers of America Delaware Valley is seeking a dependable Care Manager in Blackwood, NJ to support daily facility operations and client needs. You will ensure a safe, structured environment, maintain logs, monitor medications, and coordinate appointments.

The role emphasizes serving individuals experiencing homelessness and mental health challenges, with strong empathy, follow-through, and professionalism expected daily.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years of work experience in a relevant field.
• Direct experience working with homeless populations.
• Experience with individuals with substance use and mental health issues.
• Effective written and verbal communication skills.
• Ability to interact professionally and appropriately with clients.
• Valid driver’s license and ability to meet agency driving standards.
• Ability to handle Protected Health Information and comply with HIPAA Privacy and Security Rules.
• Bilingual abilities are a plus.

Responsibilities

• Support ongoing facility safety and security.
• Complete hourly rounds, document facility conditions, and conduct head counts.
• Conduct shift-change communication so incoming staff are aware of census, medication counts, keys, and other important information.
• Review and verify facility census at the beginning and end of each shift and relay census information as required.
• Monitor client sign-in/sign-out procedures and initiate emergency follow-up when clients are late or absent without authorization.
• Conduct orientation for new clients, including rules, intake procedures, fire safety, and emergency procedures.
• Coordinate meal distribution and help resolve meal-related concerns.
• Inventory client personal property upon entry and termination from the program.
• Monitor client medications and document activity in the Medication Log.
• Schedule and document medical appointments and notify clients of appointment details.
• Ensure client chores are completed and documented and that cleaning supplies are available.
• Conduct facility inspections, contraband searches, and random client/property searches in accordance with policy.
• Ensure visitors sign in and out and document the purpose of their visit.
• Log phone calls and respond to inquiries appropriately.
• Conduct monthly fire drills and regular fire/safety checks.
• Monitor safety and emergency equipment and submit maintenance work orders as needed.
• Maintain accurate daily logs regarding clients, facility conditions, and significant events.
• Transport and/or escort clients as directed.
• Document disciplinary or special incidents and submit required paperwork within established timeframes.
• Maintain required files and complete core curriculum training obligations.
• Maintain confidentiality and comply with operational policies and procedures.
• Complete other duties as assigned

Skills

Effective written & verbal comms

Experience with homelessness

Experience with SUD & mental health

Bilingual abilities

Valid driver’s license

HIPAA privacy & security

Professional client interaction

Education

High school diploma or equivalent

Job description

Volunteers of America Delaware Valley is seeking a dependable Care Manager in Blackwood, NJ to support daily facility operations and client needs. You will ensure a safe, structured environment, maintain logs, monitor medications, and coordinate appointments.

The role emphasizes serving individuals experiencing homelessness and mental health challenges, with strong empathy, follow-through, and professionalism expected daily.