Compassionate Cancer Center Patient Access Specialist

University Hospitals; Concord (OH); On-site; USD 35,000 - 48,000; Full time

Job summary

University Hospitals' Seidman Cancer Center at UH Tripoint Medical Center seeks a Patient Access Representative to create a welcoming, organized first impression for cancer patients and families. You will assist with check-in/check-out, schedule appointments, enroll patients in MyChart, and verify demographics and insurance to support seamless care.

Collaborating with physicians and the oncology team, you will manage EPIC work queues, handle payments, collect copays, and help patients complete

Qualifications

• Prior experience in patient access or front desk in healthcare.

Responsibilities

• Welcome and assist patients and families during check-in and check-out for cancer care visits.
• Answer incoming calls, address patient questions, and schedule appointments with empathy and professionalism.
• Support patients in enrolling in and using MyChart to stay connected to their care team.
• Accurately enter and update demographic, insurance, and financial information to support smooth patient access and continuity of care.
• Coordinate and communicate important information with physicians, nurses, and other members of the oncology care team.
• Assist with insurance verification, authorizations, referrals, and billing-related questions.
• Collect and process patient payments including copays, deductibles, coinsurance, and prior balances.
• Help patients complete necessary forms and documentation related to their care.
• Manage EPIC work queues, worklists, in-basket messages, and document scanning in a timely and accurate manner.
• Schedule follow-up appointments, referrals, and diagnostic services to support continuity of cancer treatment

Skills

Customer service

Communication

Empathy

Detail-oriented

Teamwork

Tools

EPIC

MyChart

Scheduling system

Job description

University Hospitals' Seidman Cancer Center at UH Tripoint Medical Center seeks a Patient Access Representative to create a welcoming, organized first impression for cancer patients and families. You will assist with check-in/check-out, schedule appointments, enroll patients in MyChart, and verify demographics and insurance to support seamless care.

Collaborating with physicians and the oncology team, you will manage EPIC work queues, handle payments, collect copays, and help patients complete