Compassionate Call Center Specialist - Front Desk

Paylocity; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Tree Private Care is seeking a Call Center Representative to manage the front desk, greet visitors, and assist callers with questions about services and policies.

The role emphasizes answering calls promptly, solving common concerns, and representing the company with empathy and professionalism. Strong Microsoft Office skills and the ability to multitask are required to support office operations effectively.

Qualifications

• High school diploma or equivalent required.
• Written and verbal communication skills essential.
• Proficient with computers and strong typing.
• Multitasking and prioritizing under pressure.

Responsibilities

• Answer calls from clients and families promptly.
• Address common inquiries related to services, policies, and procedures.
• Resolve issues during the first contact when possible.
• Represent the company with courtesy, empathy, and professionalism.
• Triages calls and assigns the right person or team to follow up.

Skills

Microsoft Office

Written & verbal communication

Multitasking

Time management

Team oriented

Empathetic

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Family Tree Private Care is seeking a Call Center Representative to manage the front desk, greet visitors, and assist callers with questions about services and policies.

The role emphasizes answering calls promptly, solving common concerns, and representing the company with empathy and professionalism. Strong Microsoft Office skills and the ability to multitask are required to support office operations effectively.