Call Center Representative

Familytreecares; Town of Texas (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Family Tree Private Care is seeking a Call Center Representative to manage the front desk, greet visitors, and assist callers with questions about services and policies.

The role emphasizes answering calls promptly, solving common concerns, and representing the company with empathy and professionalism. Strong Microsoft Office skills and the ability to multitask are required to support office operations effectively.

Qualifications

• High school diploma or equivalent required.
• Written and verbal communication skills essential.
• Proficient with computers and strong typing.
• Multitasking and prioritizing under pressure.

Responsibilities

• Answer calls from clients and families promptly.
• Address common inquiries related to services, policies, and procedures.
• Resolve issues during the first contact when possible.
• Represent the company with courtesy, empathy, and professionalism.
• Triages calls and assigns the right person or team to follow up.

Skills

Microsoft Office

Written & verbal communication

Multitasking

Time management

Team oriented

Empathetic

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Family Tree Private Care is a leading and trusted provider of concierge-level advisory services to older adults, those living with disabilities, and their families. Family Tree Private Care is an ideal fit if you are looking for a fulfilling opportunity, passionate teammates, and a growing company to help support your career.

The Company is based in Texas and is an award-winning healthcare services company that is ranked on the INC 5000 list of America's Fastest Growing Companies. The parent company has grown organically and through acquisition to become one of the region's fastest-growing healthcare services operators.

Despite our growth, we remain most proud of two things: Our premier reputation in the communities we serve and our culture of developing and promoting future leaders from within the company.

JOB SUMMARY

The Call Center Representative manages the office front-desk, while greeting visitors and assisting callers with inquiries and issues related to our services, policies, and procedures.

ROLE AND RESPONSIBILITIES

• Promptly answer calls from clients, families, caregivers, etc.
• Address and resolve the most frequent call concerns (e.g. clock in/clock out, call-out, absences, late to shift) without having to transfer the call or assign issue to another person (or team).
• Maximize resolutions delivered during the first conversation attempt with a caller (caregiver or client).
• Provide good company representation through courteous, polite, and empathetic handling of calls.
• Skilled at triaging calls and assigning the best person (or team) to handle the issue, while setting realistic expectations with caller on turnaround time for resolving issues.

ADDITIONAL SKILLS

• Fluent in basic Microsoft Office functions (Word, Excel, PowerPoint).
• Able to organize and maintain electronic employee and client records.
• Excellent written and oral communication skills.
• Able to manage time well and work efficiently.
• Strong attention to detail and organizational skills.
• Works independently.
• Flexible, humble, and team oriented.
• Compassionate and empathetic.

Requirements

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• High school diploma or equivalent required.

OTHER REQUIREMENTS

• Written and verbal communication skills
• Proficiency with computers, and strong typing skills
• Multitasking and prioritizing
• Ability to work under pressure

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift to 15 pounds at times.