Compassionate Call Center Specialist

St. Vincent de Paul District Council of Cincinnati; Cincinnati (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

The Society of St. Vincent de Paul – Cincinnati District Council is seeking a Call Center Specialist to serve neighbors in need by handling daily information calls and providing resource details.

This role reports to the Call Center Manager and upholds the organization’s mission in every interaction. Responsibilities include timely responses, directing callers to services, collaborating with the Social Services team, and supporting special projects.

Qualifications

• High school diploma or equivalent required; further academic achievement preferred.
• At least one year of call center experience strongly preferred.
• Computer literacy and ability to communicate well orally and in writing are required.
• Experience with Google docs, Excel and Microsoft Office a must.
• Bilingual (Spanish speaking) abilities are a plus.
• Ability to work with and support a diverse team.

Responsibilities

• Timely, accurately and compassionately respond to assistance and information calls while completing appropriate documentation of requests from neighbors and informing neighbors of availability of services according to current operating mode
• Retrieve calls from our service line and refer those neighbors located within an active Conference footprint to their respective SVDP Conference
• Participate as a member of the SVDP Social Services team as well as positively interact with Council members and staff.
• Understand how to share access information for assistance from other community resources as appropriate to address needs presented by neighbors on the phone.
• Lead/participate in special projects as required.
• Other duties as assigned.

Skills

Call center experience

Oral and written communication

Attention to detail

Team collaboration

Bilingual Spanish

Education

High school diploma

Tools

Google Docs

Excel

Microsoft Office

Job description

The Society of St. Vincent de Paul – Cincinnati District Council is seeking a Call Center Specialist to serve neighbors in need by handling daily information calls and providing resource details.

This role reports to the Call Center Manager and upholds the organization’s mission in every interaction. Responsibilities include timely responses, directing callers to services, collaborating with the Social Services team, and supporting special projects.