Compassionate Call Center Specialist

The Society of St. Vincent de Paul - Cincinnati; Cincinnati (OH); On-site; USD 34,000 - 45,000; Full time

Job summary

The Society of St. Vincent de Paul – Cincinnati District Council is seeking a Call Center Specialist to serve neighbors requesting assistance by providing accurate information and compassionate referrals.

The role requires handling calls, documenting requests, and coordinating with the Social Services team to connect people with services. Requirements include a high school diploma or equivalent, 1+ year of call center experience, strong written and verbal communication, and proficiency with

Qualifications

• High school diploma or equivalent is required; at least one year of call center experience preferred; computer literacy is required.
• Strong attention to detail and ability to communicate well orally and in writing are required.
• Experience with Google Docs, Excel and Microsoft Office a must; bilingual (Spanish speaking) abilities are a plus.
• Ability to work with and support a diverse team is required.

Responsibilities

• Timely, accurately and compassionately respond to assistance and information calls while completing documentation of requests.
• Retrieve calls from our service line and refer neighbors within an active Conference footprint to their SVDP Conference.
• Participate as a member of the SVDP Social Services team and interact with Council members and staff.
• Share access information for assistance from other community resources as appropriate to address needs.
• Lead/participate in special projects as required.
• Other duties as assigned.

Skills

Call center experience

Communication skills

Attention to detail

Bilingual Spanish

Computer literacy

Education

High school diploma or equivalent

Tools

Google Docs

Excel

Microsoft Office

Job description

The Society of St. Vincent de Paul – Cincinnati District Council is seeking a Call Center Specialist to serve neighbors requesting assistance by providing accurate information and compassionate referrals.

The role requires handling calls, documenting requests, and coordinating with the Social Services team to connect people with services. Requirements include a high school diploma or equivalent, 1+ year of call center experience, strong written and verbal communication, and proficiency with