Compassionate Benefits & Claims Specialist

CVS Health; Austin (TX); On-site; USD 35,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health in Austin, TX seeks a compassionate Customer Service Representative to educate customers on benefits and claims, resolve inquiries, and deliver high-quality service. The role emphasizes empathy, problem solving, and patient advocacy in a fast-paced environment.

You will handle inquiries via phone, email, or chat, document outcomes, and collaborate with teams to improve care experiences. Must have 6+ months of experience and strong communication.

Qualifications

• 6+ months of customer service experience.
• Basic computer skills.
• 1+ years in a contact center environment (preferred).

Responsibilities

• Actively listen and advocate for customers, understand their needs and provide guidance and support.
• Resolve customer inquiries and issues efficiently while documenting all interactions.
• Educate customers about available resources and assist them in navigating their options.
• Anticipate customer needs and provide proactive solutions to enhance satisfaction.
• Collaborate with team members and other departments to address service issues and improve outcomes.
• Document all customer correspondence and maintain confidential records of patient information.

Skills

Customer service

Multitasking

Communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health in Austin, TX seeks a compassionate Customer Service Representative to educate customers on benefits and claims, resolve inquiries, and deliver high-quality service. The role emphasizes empathy, problem solving, and patient advocacy in a fast-paced environment.

You will handle inquiries via phone, email, or chat, document outcomes, and collaborate with teams to improve care experiences. Must have 6+ months of experience and strong communication.