Compassionate Behavioral Health Intake Specialist

Banyan-Treatment-Centers-; Langhorne (Bucks County); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

401(k) with employer match

Paid time off and holidays

Wellness incentives

Employee assistance program

Referral programs

Job summary

Banyan Treatment Centers in Laurel Run, PA, seeks an Intake Coordinator to guide patients through the admission process with professionalism and respect. You will be the first point of contact, shaping the patient experience and ensuring a smooth transition into Banyan's care.

Reporting to Clinical Director, this full-time, on-site role requires strong customer service and knowledge of admissions documentation, including insurance verification, VOB, and pre-admission screenings.

Qualifications

• Associate degree in Social Work, Psychology, or related field.
• 1–2 years of experience in behavioral or mental health treatment, preferred.
• Familiarity with KIPU and Salesforce systems, preferred.

Responsibilities

• Monitor Salesforce for pending admissions and take necessary action.
• Create and manage potential admission files in Kipu, ensuring accurate entry of required information.
• Upload and maintain essential documentation, including VOB, Pre-Admission Screening, and insurance verification.
• Collect and verify patient information, secure necessary signatures, and process out-of-pocket payments.
• Assist in gathering consents, identification, and financial documents required for admission.
• Provide behavioral health support by assisting in patient supervision, transport, and adherence to facility protocols.
• Maintain the whiteboard with travel plans, bed assignments, patient descriptions, and contact details.
• Collaborate with clinical staff and supervisors to ensure high-quality patient care and a seamless intake process.
• Approach clients, family members, and visitors with warmth and professionalism, fostering a welcoming environment.

Skills

Customer service

Education

Associate degree in Social Work or related field

Tools

Kipu

Salesforce

Job description

Banyan Treatment Centers in Laurel Run, PA, seeks an Intake Coordinator to guide patients through the admission process with professionalism and respect. You will be the first point of contact, shaping the patient experience and ensuring a smooth transition into Banyan's care.

Reporting to Clinical Director, this full-time, on-site role requires strong customer service and knowledge of admissions documentation, including insurance verification, VOB, and pre-admission screenings.