Compassionate Admissions Support Specialist

PACS Group; Highland Hills (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

PACS Group is seeking an Admissions Assistant to play a key role in welcoming new residents and families. The role supports the Admissions Coordinator and collaborates with interdisciplinary teams to streamline the admissions process, ensuring documentation is complete and compliant.

Strong communication and organizational skills are essential. Responsibilities include scheduling admissions, verifications, and keeping accurate records, while providing tours and information to families.

Qualifications

• Prior experience in admissions, healthcare, or long-term care strongly preferred.
• Knowledge of Medicare, Medicaid, and insurance verification processes.
• Excellent communication, interpersonal, and customer service skills.
• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and EHR systems.

Responsibilities

• Serve as the first point of contact for prospective residents, families, hospitals, and referral sources.
• Coordinate and schedule resident admissions, including pre-admission assessments and documentation.
• Maintain accurate and up-to-date records in accordance with federal, state, and facility regulations.
• Assist with insurance verifications, authorizations, and financial eligibility processes.
• Provide facility tours and information to prospective residents and their families.
• Collaborate with nursing, social services, and administrative staff to ensure a seamless admission experience.
• Prepare and distribute admission packets and required documentation.
• Follow up with hospitals, physicians, and case managers to ensure timely and complete transfer of information.
• Support marketing and outreach efforts as needed.

Skills

Communication

Customer service

Organizational skills

EHR proficiency

Tools

Microsoft Office

EHR systems

Job description

PACS Group is seeking an Admissions Assistant to play a key role in welcoming new residents and families. The role supports the Admissions Coordinator and collaborates with interdisciplinary teams to streamline the admissions process, ensuring documentation is complete and compliant.

Strong communication and organizational skills are essential. Responsibilities include scheduling admissions, verifications, and keeping accurate records, while providing tours and information to families.