Compassionate Admissions & Orientation Specialist

Pleasant Lake Villa; Parma (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Sense of purpose and community

Career growth across care settings

Nurse practitioner support & team care

Interdisciplinary collaboration

Continuous learning culture

Job summary

Pleasant Lake Villa in Parma, OH is seeking an Admissions Coordinator to welcome new residents and guide them through the admissions journey with compassion and professionalism.

You will manage referrals, coordinate orientations, and collaborate with hospital case managers and community partners to ensure a smooth transition into care. A patient-first mindset and strong computer skills are essential.

Qualifications

• Experience: minimum one year in a health care setting.
• Preference for marketing, admissions and sales.
• Strong customer-service orientation and compassionate approach.

Responsibilities

• Manage admissions lifecycle from inquiry to orientation.
• Evaluate referrals to align with medical, clinical, and financial criteria.
• Track inquiries and maintain the waiting list.
• Build referral relationships and conduct resident family tours.
• Provide support to residents and families during admissions.
• Ensure timely completion of forms in compliance with laws and guidelines.

Skills

Healthcare experience

Marketing & admissions

Customer service

Tools

PointClickCare

Microsoft Office

Job description

Pleasant Lake Villa in Parma, OH is seeking an Admissions Coordinator to welcome new residents and guide them through the admissions journey with compassion and professionalism.

You will manage referrals, coordinate orientations, and collaborate with hospital case managers and community partners to ensure a smooth transition into care. A patient-first mindset and strong computer skills are essential.