Company Operations Lead

ElevenLabs; New York (NY); Remote; USD 170,000 - 230,000; Full time

Benefits offered by this job

Innovative culture

Growth opportunities

Learning & development stipend

Social travel stipend

Annual company offsite

Remote-friendly co-working

Remote-first team

Job summary

ElevenLabs is seeking a Company Operations Lead to own the infrastructure and operating cadence that sustains velocity as we scale a 50-country, remote-first organization. You will drive strategic planning, governance, and a lean squad to tackle cross-functional challenges.

Responsibilities include building an operations blueprint, enabling AI workflows for all teams, and embedding operational excellence across functions. Remote-first with global scope, London or New York preferred.

Qualifications

• Proven experience leading Strategy & Operations or BizOps at high-growth tech company.
• Track record standing up functions and systems from scratch.
• Strong fluency in AI tools and enablement to drive business impact.
• Excellent stakeholder management in flat, fast-moving environments.

Responsibilities

• Oversee operating cadence, OKR planning, workforce and headcount planning.
• Build and maintain infrastructure layer for fast-moving company operations; governance and knowledge flow.
• Lead AI enablement framework, tool access, and automation adoption with cross-functional partners.
• Define and embed Operations Centre of Excellence across the company and up-skill teams.

Skills

Strategy & Ops leadership

AI enablement

Stakeholder management

Structured problem solving

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.

About the role

ElevenLabs moves fast - by design. We run lean, we bias toward action, and we trust our people to figure things out. That's how we've built world-leading AI products in three years with a fraction of the headcount of our peers. But speed at 200 people and speed at 1,000+ people are different challenges, and the systems, habits, and connective tissue that let a company move fast without breaking things don't build themselves.

As our Company Operations Lead, you'll own the infrastructure that lets ElevenLabs keep its velocity as it scales. Not by adding process for process's sake - but by building the right systems, in the right places, at the right time, so that the rest of the company can focus on what they do best. You'll establish the operating layer that keeps a 50-country, hybrid organization coherent; drive the strategic planning cadence that keeps leadership aligned; and deploy a lean team of strategic generalists against the company's most urgent cross-functional challenges.

You’ll be responsible for:

• Operating Cadence: Running the planning and alignment cycles that keep the company pointed in the right direction. This includes OKR planning, workforce, and headcount planning.

• Operating System: Building and maintaining the infrastructure layer that lets the company move faster. Systems of record, org taxonomy and governance, and the knowledge management systems that ensure information flow effectively across our remote-first team.

• AI Enablement & Agentification: Ensuring every team at ElevenLabs has the tools, access, and knowledge to work effectively with AI. You'll own the internal AI enablement framework - managing tool access and rollout, identifying where agents and automation can accelerate how functions operate, and building the learning opportunities and champions programmes that drive deep adoption. You'll work closely with Security, IT, and the Automations team to ensure what gets built is built right.

• Operations Centre of Excellence: Defining what great operations looks like at ElevenLabs and embedding it across the company. You'll set the blueprint that makes operational excellence repeatable and deploy the team as embedded operators inside other functions, standing up best practices, up-skilling teams, and handing off cleanly once the work is done.

Requirements

We do not require formal experience, certifications, or degrees. We do require:

• Proven experience building and leading a Strategy & Operations or BizOps function at a high-growth technology company - ideally through a meaningful scaling inflection (Series B–D trajectory or equivalent).

• Track record of standing up functions and systems from scratch and handing them off, rather than owning a permanent queue.

• Structured problem-solving background - strategy consulting, a BizOps or Chief of Staff seat with genuine strategic scope, or an operator role that required both systems-building and executive influence.

• Strong AI and tooling fluency - you should be pushing the organisation on what's possible with AI enablement, not chasing it.

• Exceptional stakeholder management: you can partner with founders and Leads and earn trust quickly in a flat, high-velocity environment.

Bonus:

• Experience inside a company that scaled through a 200 → 2,000+ person inflection.

• Background that spans both consulting and operator roles - you've done the thinking and the building.

• Familiarity with knowledge management, AI agentification, or internal tooling as an operational discipline.

Location

This role is remote. London or New York preferred.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.