Product & Technical Communications

Candidate; New York (NY); Remote; USD 140,000 - 190,000; Full time

Job summary

ElevenLabs seeks a senior communications leader to define and drive our product storytelling and launches. You will partner with product, marketing, and growth to shape narratives around ElevenAgents and related platforms, owning security and incident communications.

You will build relationships with journalists, Substack writers, and industry influencers, distilling complex AI topics into compelling, accessible messaging for developers and businesses.

Qualifications

• Excellent writing across formats (press, blog, social)
• Proven track record leading significant launches
• Experience with security, safety, and engineering teams
• Deep understanding of independent media landscape and influencers
• Entrepreneurial drive and product- or AI-focused background

Responsibilities

• Define and lead the product communications strategy for ElevenLabs.
• Shape narratives around ElevenAgents and product launches.
• Collaborate with product, marketing, and growth to maximize impact.
• Own security, privacy, and safety communications and incident responses.
• Develop leadership narratives and secure media/social/event appearances.

Skills

Exceptional writing

Launch leadership

Cross-functional collaboration

Security & incident management

Media relationships

Job description

About ElevenLabs

ElevenLabs is an AI research and product company transforming how we interact with technology.

We launched in January 2023 with the first human‑like AI voice model. Today, we serve millions of users and thousands of businesses - from fast‑growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.

We have expanded from voice into three main platforms:

• ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.

• ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.

• ElevenAPI gives developers access to our leading AI audio foundational models.

Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex‑founders. If you want to work hard and create lasting positive impact, we want to hear from you.

How we work

• High‑velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.

• Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.

• AI first: We use AI to move faster with higher‑quality results. We do this across the whole company—from engineering to growth to operations.

• Excellence everywhere: Everything we do should match the quality of our AI models.

• Global team: We prioritize your talent, not your location.

What we offer

• Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.

• Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.

• Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.

• Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.

• Annual company offsite: Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.

• Co‑working: If you’re not located near one of our main hubs, we offer a monthly co‑working stipend.

About the role

You’ll be responsible for:

• Developing and articulating our long‑term vision for the future of human‑AI interaction, and what we’re building for developers and businesses.

• Shaping the narrative around our products (in particular ElevenAgents), connecting our capabilities to emerging needs and trends in the wider world.

• Leading storytelling and communications for top tier product launches, in partnership with product marketing, and running campaigns between launches to demonstrate the value our platform delivers.

• Owning our security, privacy, and safety communications, including managing incident responses as part of a cross‑functional team.

• Producing superb written materials that advance our product story – including keynotes, talk tracks, social posts, and press releases – and creating scrappy product demos to show our technology in action.

• Building the profile of our technical and product leadership, developing novel points of view, and supporting them with media, social, and event appearances.

• Nurturing relationships with journalists, Substack writers, podcasters, technical creators, and other influencers who shape developer and enterprise buying decisions.

Requirements

We are looking for someone who has:

• Run product or technical comms at a fast‑paced B2B technology company, or built AI / software products.

• A record of leading significant launches, and running effective product campaigns in between them.

• Exceptional writing across different formats, with a talent for turning complex, technical topics into sticky narratives.

• Experience working with security, safety, and engineering teams, and managing incidents.

• Deep understanding of the independent media landscape and good relationships with some of the most influential commentators.

• A track record of excellence, be that building products, running superb campaigns, or some other entrepreneurial endeavor.

Location

This role is remote‑first, so it can be executed from anywhere on the US East Coast, with the ability to operate in GMT-5 to GMT-4 timezones required. If you prefer, you can work from our New York office.

We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.