Spotsylvania Animal Hospital - CSR

VetEvolve; Fredericksburg (VA); Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Résumé du poste

Spotsylvania Animal Hospital in Spotsylvania, VA is seeking a Client Service Representative to deliver exceptional client service for pets, manage check-ins/outs, and support the veterinary team with documentation and scheduling.

The role requires strong communication, basic computer skills, and the ability to handle sensitive situations with professionalism. Flexible hours and a collaborative team environment are offered.

Qualifications

• High school diploma or equivalent.
• Experience with animals preferred; veterinary background valued.
• Basic computer proficiency including practice management software, email, and Microsoft Office.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing, and scheduling.

Responsabilités

• Greet clients and patients warmly and provide empathetic service.
• Check-in and check-out patients, coordinating with staff.
• Maintain client communications via phone, email, and mail.
• Schedule and confirm appointments; triage based on urgency.
• Explain hospital services, wellness care, diagnostics, and follow-ups.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and process payments and refunds.
• Assist with product sales and inventory management.
• Support veterinarians and staff with administrative tasks.
• Maintain a clean, safe hospital environment; follow safety protocols.

Connaissances

Communication skills

Computer skills

Data entry

Customer service

Formation

High school diploma

Outils

Practice management software

Microsoft Office

Scheduling tools

Description du poste

Spotsylvania Animal Hospital was founded in 1981 serving the companion and exotic animals of Spotsylvania, Virginia and surrounding communities. Over the past 40 years, Spotsylvania has established a highly regarded reputation for providing affordable care for pets, and our doctors were recognized among the region’s “Best Vets of 2022” by Northern Virginia Magazine. We are proud of the warm, welcoming culture our hospital has cultivated and low turnover team, which includes several members with more than a decade of service at our hospital. In addition to general care capabilities, the practice offers digital x-ray, ultrasound, dental, and laser therapy equipment as well as acupuncture services to ensure the health and wellness of its patients.

Client Service Representative

Position Summary

The Client Service Representative (CSR) plays a vital role in creating a positive first and lasting impression for our clients and their pets. The CSR is responsible for delivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications, maintaining accurate records, and assisting the veterinary team in providing outstanding patient care.

Primary Responsibilities

• Greet clients and patients warmly, providing professional, empathetic, and attentive service while answering in-person inquiries promptly.
• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.
• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.
• Schedule, confirm, and forward book appointments, routing requests appropriately; triage patients based on urgency.
• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.
• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.
• Maintain accurate patient records, request and attach prior records, and ensure charges are captured.
• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.
• Fill veterinary prescriptions accurately and provide instructions to clients.
• Assist with over-the-counter product sales and maintain inventory.
• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.
• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.
• Participate in opening, closing, and weekend duties as assigned.
• Perform all other duties as assigned.

Qualifications

• High school diploma or equivalent required.
• Previous experience working with animals preferred; veterinary or animal care background strongly valued.
• Basic computer proficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.
• Accurate data entry and record-keeping skills.
• Able to perform basic math for cash handling, billing, and appointment management.
• Manual dexterity required for typing, filing, and handling patients or supplies.
• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.
• Demonstrated ability to provide professional, empathetic, and client-focused service while maintaining composure in high-stress or emotionally challenging situations.
• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.
• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.
• Professional, neat appearance consistent with hospital standards.

Hours

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations.

Compensation And Benefits

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible to participate in our 401(k) retirement plan. Other benefits include paid time off, paid holidays and access to employee assistance program.