Community Animal Hospital - Client Service Representative

VetEvolve; Easton (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

Community Animal Hospital in Easton, Maryland, is seeking a Client Service Representative to greet clients, manage check-in/out, and support the veterinary team with compassionate service.

This role handles calls, scheduling, records, payments, and product sales while maintaining accuracy and a professional, empathetic demeanor in a busy clinic.

Flexible hours and a supportive team, with opportunities for growth in exotic medicine and surgery.

Qualifications

• High school diploma or equivalent required.
• Previousexperience working with animals preferred; veterinary or animal care background valued.
• Basic computer proficiency and data entry accuracy required.
• Able to manage cash handling and scheduling with attention to detail.

Responsibilities

• Greet clients and patients warmly with professional, empathetic service.
• Check-in/out patients and communicate status to staff in real time.
• Maintain client communications via phone, email, and mail.
• Schedule and confirm appointments; triage based on urgency.
• Explain hospital services, vaccines, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and ensure charges are captured.
• Process payments and refunds and assist with product sales.
• Support veterinarians and team with administrative tasks.

Skills

Customer service

Communication skills

Data entry

Phone etiquette

Empathy

Teamwork

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

Community Animal Hospital, a busy companion-animal and exotics practice in Easton, Maryland, has been a staple of the Eastern Shore community since 1984. Our practice is built on excellent patient care and an extremely strong commitment to client service and communication, earning us 4.9 star Google rating and low team turn over. We have a collaborative team with strong, values-based leadership and exceptional mentorship opportunities for new graduates in exotic medicine and surgery.

Client Service Representative

Compensation: $16-19/hour, commensurate with licensure and experience

Position Summary:

The Client Service Representative (CSR) plays a vital role in creating a positive first andlasting impressionfor our clients and their pets. The CSRis responsible fordelivering exceptional service both in person and over the phone, handling client interactions with professionalism, empathy, and care. This position supports the smooth operation of the hospital by managing client communications,maintainingaccuraterecords, andassistingthe veterinary team in providing outstanding patient care.

PrimaryResponsibilities:

• Greet clients and patients warmly, providing professional, empathetic, and attentive servicewhile answering in-person inquiries promptly.

• Complete patient check-in and check-out efficiently while serving as a liaison with hospital staff and communicating real-time patient status and flow changes.

• Maintain client communications via phone, email, and mail, including follow-ups and thank-you messages.

• Schedule,confirm,and forward bookappointments,routingrequests appropriately; triage patients based on urgency.

• Communicate clearly about hospital services, wellness care, vaccinations, diagnostics, surgical aftercare, and specialty packages.

• Handle sensitive situations (e.g., euthanasia, test results, payments) with tact and professionalism.

• Maintainaccuratepatient records, request and attach prior records, and ensure charges are captured.

• Complete cash reconciliation, end-of-day financial tasks, and bank deposits while accurately processing payments and refunds, including transactions through Care Credit and credit card terminals.

• Fill veterinary prescriptions accurately and provide instructions to clients.

• Assistwith over-the-counter product sales andmaintaininventory.

• Support veterinarians, technicians, and Practice Manager with patient care and administrative tasks.

• Maintain a clean, organized, and safe hospital environment; follow safety and hygiene protocols.

• Participate in opening, closing, and weekend duties as assigned.

• Perform all other duties as assigned.

Qualifications:

• High school diploma or equivalent required.

• Previousexperience working with animals preferred; veterinary or animal care background strongly valued.

• Basic computerproficiency, including the ability to use computer systems, email, practice management software, Microsoft Office applications, and basic scheduling tools.

• Accurate data entry andrecord-keepingskills.

• Able to perform basic math for cash handling, billing, and appointment management.

• Manual dexterityrequiredfor typing, filing, and handling patients or supplies.

• Strong written and verbal communication skills; able to communicate clearly with clients, team members, and veterinarians.

• Demonstrated ability to provide professional, empathetic, and client-focused service whilemaintainingcomposure in high-stress or emotionally challenging situations.

• Ability to lift and carry up to 50 pounds and safely handle animals up to 130 pounds.

• Comfortable sitting, standing, walking, bending, and kneeling for extended periods throughout the workday.

• Professional, neat appearance consistent with hospital standards.

Hours:

• Must be able to work a flexible schedule and be available for scheduling during all hours the practice is open to support hospital operations

Benefits:

• We offer a comprehensive benefits package that includes medical, dental, and vision coverage. In addition, employees are eligible toparticipatein our401(k) retirementplan. Other benefits include paid time off, paidholidaysand access to employeeassistanceprogram.