Community Workforce Navigator

Kinexus Group; Benton Harbor, Northern (MI, KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Benefits

Development opportunities

Job summary

Kinexus Group is seeking a Customer Care Specialist to serve as the first point of contact at the Michigan Works! service center. The role emphasizes courteous, helpful, and professional conduct while educating customers on Michigan Works!

services and unemployment processes. You will refer clients to local resources and support staff, ensuring a high-quality, friendly experience for job seekers. Applicants should have a Bachelor’s degree or equivalent experience, strong communication skills,

Qualifications

• Bachelor’s degree or equivalent professional experience in business, human services, workforce development, or a related field.
• Strong interpersonal and communication skills.
• Passionate about serving others and the community.
• Knowledgeable of the community and services offered by imbedded partners within the one-stop.
• Capability to work in a team environment.

Responsibilities

• Open and close the Michigan Works! service center in a timely manner.
• Triage job seeker questions and guide to Michigan Works! programs and services.
• Educate customers on unemployment insurance processes and resources.
• Provide referrals to local resources and support continuous customer experience improvements.

Skills

Interpersonal communication

Customer service

Team collaboration

Education

Bachelor’s Degree or equivalent

Job description

Kinexus Group is seeking a Customer Care Specialist to serve as the first point of contact at the Michigan Works! service center. The role emphasizes courteous, helpful, and professional conduct while educating customers on Michigan Works!

services and unemployment processes. You will refer clients to local resources and support staff, ensuring a high-quality, friendly experience for job seekers. Applicants should have a Bachelor’s degree or equivalent experience, strong communication skills,