Community Wellness Advocate & Front Desk Lead

Inland Empire Health Plan; Victorville (CA); On-site; USD 36,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical, dental and vision insurance

Disability coverage

Career development

Wellness programs

Flexible Spending Account

CalPERS retirement

457(b) match

Paid life insurance

Pet insurance

Job summary

Inland Empire Health Plan (IEHP) seeks a Community Wellness Specialist to greet members, manage intake, and guide visitors to Center services. You will support center operations, coordinate with clinical staff, and promote IEHP programs during events and outreach activities.

The role emphasizes data collection, program development, and maintaining positive member experiences with a focus on equity and inclusion.

Qualifications

• Two years of experience in customer service in managed care or related setting.
• High School Diploma or GED required; an associate degree preferred.
• Experience with community engagement and outreach is a plus.

Responsibilities

• Provide welcoming front desk support and assist members/visitors with inquiries.
• Register participants, explain documents, and route to services via referrals.
• Support daily operations and coordinate with clinical staff for coordinated care.
• Lead data collection, surveys, and program card creation for outreach initiatives.
• Perform other duties to support health plan operations.

Skills

Customer service

Communication

Presentation

Multicultural sensitivity

Teamwork

Education

High School Diploma or GED

Associate’s degree

Tools

Microsoft Office Suite

MediTrac

Medhok

Job description

Inland Empire Health Plan (IEHP) seeks a Community Wellness Specialist to greet members, manage intake, and guide visitors to Center services. You will support center operations, coordinate with clinical staff, and promote IEHP programs during events and outreach activities.

The role emphasizes data collection, program development, and maintaining positive member experiences with a focus on equity and inclusion.