Community Wellness Specialist

Inland Empire Health Plans; Victorville (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

On-site fitness center

Medical Insurance with Dental and Vis

Life, short-term, and long-term disabi

Career advancement opportunities

Wellness programs

Flexible Spending Account - HealthCare

CalPERS retirement

457(b) with match

Paid life insurance

Pet care insurance

Job summary

Inland Empire Health Plans (IEHP) seeks a Community Wellness Specialist to be the front-facing ambassador, delivering exceptional customer service and ensuring a positive first contact for visitors at IEHP centers.

The role supports daily operations, manages databases, implements programs, and helps ensure regulatory compliance. It also involves engaging with participants through presentations and one-on-one interactions to advance IEHP's mission of proactive, member-centered care.

Qualifications

• Minimum of two (2) years of experience in customer service in a managed care setting
• High School Diploma or GED required
• Associate's degree from an accredited institution preferred

Responsibilities

• Serve as IEHP's front-facing ambassador and provide exceptional customer service
• Support daily center operations, database management, program implementation, policy and procedure workflows
• Track key metrics and collaborate with partners to meet regulatory requirements and quality goals
• Engage participants through presentations and one-on-one interactions to advance member-centered care

Skills

Customer service

Public speaking

Multicultural awareness

Conflict resolution

Teamwork

Time management

Education

High School Diploma or GED

Associate's degree preferred

Tools

MediTrac

Medhok

Microsoft Office Suite

Job description

What you can expect!

Find joy in serving others with IEHP! We welcome you to join us in "healing and inspiring the human spirit" and to pivot from a "job" opportunity to anauthentic experience!

Under the general supervision of Community Wellness Center leadership, the Community Wellness Specialist serves as IEHP's front facing ambassador, providing exceptional customer service and ensuring a positive first point of contact for all visitors. This role supports daily center operations, database management, program implementation, policy and procedure workflows. The Community Wellness Specialist tracks key metrics and collaborates with internal and external partners to ensure mobile clinics - such as immunization events, mammogram screenings, and well child visits - meet regulatory requirements and contribute to quality goals. The position also engages directly with participants through presentations and one on one interactions, helping advance IEHP's commitment to proactive, member centered care, integrated wellness, and community empowerment.

Commitment to Quality: The IEHP Team is committed to incorporate IEHP's Quality Program goals including, but not limited to, HEDIS, CAHPS, and NCQA Accreditation.

Perks

IEHP is not only committed to healing and inspiring the human spirit of our Members, but we also aim to match our team members with the same energy by providing prime benefits and more.

• Competitive salary
• State of the art fitness center on-site
• Medical Insurance with Dental and Vision
• Life, short-term, and long-term disability options
• Career advancement opportunities and professional development
• Wellness programs that promote a healthy work-life balance
• Flexible Spending Account - Health Care/Childcare
• CalPERS retirement
• 457(b) option with a contribution match
• Paid life insurance for employees
• Pet care insurance

Education & Requirements

• Minimum of two (2) years of experience in any of the following:
  • Customer service in a managed care setting
  • Managed Care/IPA/Clinic Setting
  • Community based organizations
  • Community engagement and outreach
• High School Diploma or GED required
• Associate's degree from an accredited institution preferred

Key Qualifications

• Must have a valid California Driver's license and valid automobile insurance
• Must qualify and maintain driving record to drive company vehicles based on IEHP insurance standards of no more than three (3) points
• Knowledge of Medi-Cal/managed care environment preferred
• Understanding of and sensitive to multi-cultural communities
• Proficiency in Microsoft Office Suite and member tracking systems (e.g., MediTrac, Medhok)
• Knowledgeable in effective presentation practices for internal and external stakeholders
• Interpersonal and communication skills, including but not limited to, appropriate communication, conflict resolution, excellent teamwork, speaking confidently and clearly to large audiences, and motivational interviewing, with a commitment to equity and inclusion
• Professional skills, including but not limited to, balancing multiple projects, constant learning, observing ethical and legal rules, and identifying situations calling for mandatory reporting
• Ability to build effective working relationships
• Ability to exercise adequate time management and strong ability to multitask
• Proficient writing abilityMust be able to lift up to 50 lbs.
• Ability to work flexible hours, including occasional evenings and weekends