Community Technician - Reception - Saturday -Wednesday 4pm-12:30am

Bowery Residents Committee (BRC); New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance starting Day One

Dental insurance

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training

Job summary

Bowery Residents Committee (BRC) seeks a Community Technician for Saturday to Wednesday evenings in Manhattan. This full‑time, on‑site role supports residents, maintains a safe environment, and responds to crises with empathy.

You will gain trauma‑informed care experience, access to BRC certifications, and growth opportunities into case management and leadership. Strong communication and calm judgment are essential.

Qualifications

• High School diploma or GED is required.
• Strong communication skills and basic computer proficiency are required.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications (CPR/First Aid, Narcan, etc.).
• Bilingual candidates are encouraged to apply.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan – training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Communication

Basic computer skills

Calm under pressure

Willingness to obtain certifications

Bilingual preferred

Education

High School diploma or GED

Job description

Community Technician - Reception - Saturday -Wednesday 4pm-12:30am

#2964

Manhattan, New York, United States

Job Description

Community Technician

Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime

Make a Difference Every Shift

At BRC, every shift matters. As a Community Technician, you’re a consistent, trusted presence for individuals experiencing homelessness—often supporting people in moments of crisis, uncertainty, or transition.

This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required—just strong judgment, empathy, and the ability to stay calm under pressure.

What You’ll Do

• Maintain a safe, orderly residential environment through active monitoring and rounds
• Engage residents using trauma-informed and de-escalation techniques
• Respond to conflicts, safety concerns, and crises professionally
• Screen residents and visitors while maintaining dignity and security
• Provide emergency support (First Aid/CPR, Narcan – training provided)
• Complete documentation (logbooks, incident reports, progress notes)
• Support fire safety procedures, inspections, and compliance
• Assist with meals, escorts, inventory, and facility upkeep

What You’ll Gain

• Experience in trauma-informed care, harm reduction, and crisis intervention
• BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)
• Clear pathways to case management, senior roles, and leadership
• Structured training, onboarding, and team support
• Tuition assistance and professional development

Who We’re Looking For

• High School diploma or GED required
• Strong communication skills and basic computer proficiency
• Ability to remain calm under pressure and maintain professional boundaries
• Willingness to obtain required certifications

Preferred:

• Experience with homelessness, mental health, or substance use populations
• Security Guard license, Food Handler Certificate, or similar certifications
• Bilingual candidates encouraged to apply

Schedule

• Full‑time, 37.5 hours/week
• Morning, evening, and overnight shifts available
• Mandatory overtime required

What We Offer

• Health and dental insurance starting Day One
• 3+ weeks vacation, 12 holidays, plus sick and personal time
• 403(b) retirement plan with employer match
• Tuition assistance and paid training opportunities
• A mission‑driven team committed to staff wellbeing

Pay Rate

$19.31

Experience Level

Entry Level

Shift

Evening

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