Community Technician - East Side - Sunday-Thursday 7am-3:30pm

BRC - Bowery Residents' Committee, Inc.; New York (NY); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health insurance starting Day One

3+ weeks vacation

12 holidays

403(b) retirement plan

Tuition assistance

Paid training opportunities

Job summary

BRC - Bowery Residents' Committee, Inc. is seeking a Community Technician to provide frontline support for residents in a 24/7 program in Manhattan, NY. The role emphasizes trauma-informed care, de-escalation, and safety monitoring, with training provided for certifications and documentation duties.

This full-time position requires a compassionate, calm presence on Sunday-Thursday shifts, including overtime. Benefits include insurance, vacation, retirement plan, and tuition assistance.

Qualifications

• High School diploma or GED required.
• Strong communication and basic computer proficiency.
• Ability to stay calm under pressure and maintain professional boundaries.
• Willingness to obtain required certifications.

Responsibilities

• Maintain a safe, orderly residential environment through active monitoring and rounds.
• Engage residents using trauma-informed and de-escalation techniques.
• Respond to conflicts, safety concerns, and crises professionally.
• Screen residents and visitors while maintaining dignity and security.
• Provide emergency support (First Aid/CPR, Narcan - training provided).
• Complete documentation (logbooks, incident reports, progress notes).
• Support fire safety procedures, inspections, and compliance.
• Assist with meals, escorts, inventory, and facility upkeep.

Skills

Empathy

Communication skills

Trauma-informed care

De-escalation techniques

Crisis intervention

Basic computer proficiency

Judgment under pressure

Education

High School diploma or GED

Tools

First Aid/CPR certification

Narcan training

Job description

Community Technician - East Side - Sunday-Thursday 7am-3:30pm

#2949

Manhattan, New York, United States

Job Description

Community Technician

Full-Time | 37.5 hours/week | 24/7 Program | Mandatory Overtime

Make a Difference Every Shift

At BRC, every shift matters. As a Community Technician, you're a consistent, trusted presence for individuals experiencing homelessness - often supporting people in moments of crisis, uncertainty, or transition.

This hands-on, frontline role is ideal for those interested in social work, human services, public health, or emergency response. No prior shelter experience required - just strong judgment, empathy, and the ability to stay calm under pressure.

What You'll Do

• Maintain a safe, orderly residential environment through active monitoring and rounds
• Engage residents using trauma-informed and de-escalation techniques
• Respond to conflicts, safety concerns, and crises professionally
• Screen residents and visitors while maintaining dignity and security
• Provide emergency support (First Aid/CPR, Narcan - training provided)
• Complete documentation (logbooks, incident reports, progress notes)
• Support fire safety procedures, inspections, and compliance
• Assist with meals, escorts, inventory, and facility upkeep

What You'll Gain

• Experience in trauma-informed care, harm reduction, and crisis intervention
• BRC-sponsored certifications (CPR/First Aid, Narcan, Fire Safety Guard, etc.)
• Clear pathways to case management, senior roles, and leadership
• Structured training, onboarding, and team support
• Tuition assistance and professional development

Who We're Looking For

• High School diploma or GED required
• Strong communication skills and basic computer proficiency
• Ability to remain calm under pressure and maintain professional boundariesWillingness to obtain required certifications

Preferred:

• Experience with homelessness, mental health, or substance use populations
• Security Guard license, Food Handler Certificate, or similar certifications
• Bilingual candidates encouraged to apply

Schedule

• Full-time, 37.5 hours/week
• Morning, evening, and overnight shifts available
• Mandatory overtime required

What We Offer

• Health and dental insurance starting Day One
• 3+ weeks vacation, 12 holidays, plus sick and personal time
• 403(b) retirement plan with employer match
• Tuition assistance and paid training opportunities
• A mission-driven team committed to staff wellbeing

Pay Rate

$19.31

Schedule

Sunday-Thursday 7am-3:30pm

Experience Level

Entry Level

Shift

Day

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