Community Systems & Navigation. Manager

Vaco; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Vaco seeks an experienced professional to support community-based organizations in building capacity for benefits navigation, enrollment, and service integration under the 1115 Waiver. The role focuses on translating complex policy changes into practical guidance for frontline teams in New York.

You will lead training, coaching, and stakeholder engagement, while ensuring seamless integration of navigation activities into current case management tools and referral platforms for improved health

Qualifications

• Bachelor's degree in public health, public administration, social work, or related field with 3+ years of relevant experience, or a Master's with 2+ years.
• Experience with Medicaid and/or SNAP enrollment, recertification, or CAC workflows.
• Ability to develop and deliver hands-on, train-the-trainer curricula and coaching to CBOs and frontline staff.
• Ability to translate complex policy changes into actionable guidance for frontline implementation.
• Experience integrating benefits navigation into case management systems, referral platforms, and program workflows.
• Ability to build and sustain relationships with diverse partners including CBOs, government agencies, and healthcare providers.
• Familiarity with health equity principles, SDOH, NYC social care landscape, and 1115 Waiver.
• Strong organizational and facilitation skills to manage multiple workstreams in fast-paced settings.

Responsibilities

• Support a portfolio of CBOs in benefits navigation and service integration under the 1115 Waiver.
• Provide training and technical assistance to frontline staff and partner organizations.
• Translate policy changes into clear guidance for frontline teams.
• Collaborate with partners to integrate navigation into existing workflows and systems.

Skills

Education & Experience

Benefits Navigation

Training & TA

Policy Translation

Service Delivery

Stakeholder Management

Health Equity Knowledge

Project Management

Education

Bachelor's degree 3+ yrs

Master's degree 2+ yrs

Job description

Position Overview: We need an experienced professional who can support a portfolio of community-based organizations (CBOs) in building internal capacity for benefits navigation, certified enrollment, and service integration under the 1115 Waiver.

Key Qualifications & Skills:

• Education & Experience — Bachelor's degree in public health, public administration, social work, or related field with 3+ years of relevant experience, or a Master's degree with 2+ years.
• Benefits Navigation Expertise — Demonstrated experience with Medicaid and/or SNAP enrollment, recertification, or certified application counselor workflows.
• Training & Technical Assistance — Proven ability to develop and deliver hands-on, train-the-trainer curricula and coaching to community-based organizations and frontline staff.
• Policy Translation — Strong ability to break down complex policy changes (e.g., Medicaid waiver requirements, work requirements) into clear, actionable guidance for frontline implementation.
• Service Delivery Integration — Experience incorporating benefits navigation into existing case management systems, referral platforms, and program workflows.
• Stakeholder & Partnership Management — Demonstrated ability to build and sustain relationships with diverse partners including CBOs, government agencies, and healthcare providers.
• Health Equity & Social Care Knowledge — Familiarity with health equity principles, social determinants of health, the NYC social care landscape, and ideally the 1115 Waiver and Social Care Networks.
• Project Management & Communication — Strong organizational and facilitation skills with the ability to manage multiple workstreams, prioritize in a fast-paced environment, and communicate effectively across all levels of an audience.

Education & Experience Requirements: One of the following:

• Bachelor's degree in public health, public administration, social work, or a related field with a minimum of 3 years of relevant experience
• Master's degree in public health, public administration, social work, or a related field with a minimum of 2years of relevant experience.