Community Support Specialist - AI-Driven, In-Person Events

Partiful; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) with up to 6% matching

Health, dental, and vision insurance

Free OneMedical membership & teleheatl

Commuter benefits & ClassPass/Citibike

Unlimited vacation

Quarterly party allowance

Quarterly travel benefit & team off‑sI

Exclusive party invites

Job summary

Partiful, a Brooklyn-based events platform, seeks a Community Support Specialist to bridge users and the product team. You will troubleshoot issues, write crisp bug reports, and surface recurring pain points to the product team, ensuring users feel heard and supported as they plan memorable moments.

You will own day-to-day support across channels, develop product knowledge, and contribute to building an AI-native support function while maintaining a warm, brand-aligned tone.

Qualifications

• 2–5 years of experience in customer support, community support, or user-facing operations.
• Excellent communicator - warm, clear, and precise even when users are frustrated.
• Good judgment: know when to move fast, slow down, or escalate.
• Extremely organized and can handle high volume without missing things.
• Great problem solver - diagnose root causes and fix.
• Bias for action and take ownership.
• Spot patterns to reduce support load over time.
• Tech-friendly and excited to use AI tools to work faster.
• Bonus: experience with product/engineering teams and writing strong bug reports.

Responsibilities

• Own day-to-day user support across channels with speed, clarity, and kindness.
• Resolve user questions end-to-end and know when to escalate.
• Develop deep product knowledge to diagnose problems quickly.
• Identify trends in support volume and surface them to Product/Engineering.
• Write and improve macros, help center articles, and internal docs.
• Advocate for user fixes and improvements based on real-world feedback.
• Handle bug reports: reproduce, document steps, and close the loop with the team.
• Help build an AI-native support function with automation and AI workflows.
• Maintain a positive, community-first tone aligned with brand voice.

Skills

Customer support

Communication

Problem solving

Organization

AI tools familiarity

Tools

Ticketing system

Macros

AI tools

Job description

Partiful, a Brooklyn-based events platform, seeks a Community Support Specialist to bridge users and the product team. You will troubleshoot issues, write crisp bug reports, and surface recurring pain points to the product team, ensuring users feel heard and supported as they plan memorable moments.

You will own day-to-day support across channels, develop product knowledge, and contribute to building an AI-native support function while maintaining a warm, brand-aligned tone.