Community Success Advocate (In-Person, NYC)

Partiful; New York (NY); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

401(k) matching

Health, dental, vision insurance

Unlimited vacation

Quarterly travel benefit

Exclusive party invitations

Job summary

Partiful is seeking a Community Support Specialist to bridge users and product teams in Brooklyn. You will troubleshoot issues, file clear bug reports, and surface recurring pain points to the product team. You will be the human behind Partiful, ensuring users feel heard, supported, and excited to use the product.

You will own day-to-day support, resolve issues end-to-end, and develop product knowledge to diagnose problems quickly. A strong communicator with a bias for action will thrive here.

Qualifications

• 2–5 years of experience in customer support or user-facing operations.
• Consumer social app or events experience is a plus.
• Excellent written and verbal communication required.

Responsibilities

• Own day-to-day user support across channels with speed, clarity, and kindness.
• Resolve user questions end-to-end and know when to escalate.
• Develop deep product knowledge to diagnose problems quickly and guide users.

Skills

Customer support

Communication

Problem solving

Time management

Job description

Partiful is seeking a Community Support Specialist to bridge users and product teams in Brooklyn. You will troubleshoot issues, file clear bug reports, and surface recurring pain points to the product team. You will be the human behind Partiful, ensuring users feel heard, supported, and excited to use the product.

You will own day-to-day support, resolve issues end-to-end, and develop product knowledge to diagnose problems quickly. A strong communicator with a bias for action will thrive here.