Community Support Specialist

Careerscape; United States; Remote; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Remote work with flexible setup

Home office stipend

Training and onboarding

Career growth opportunities

Wellness programs

Job summary

Careerscape is recruiting on behalf of our client, a growing, community-driven organization, for an entry-level Community Support Specialist. This fully remote, full-time role is a great launch point for someone who loves helping people, enjoys clear and friendly communication, and wants a career path in customer experience and community engagement.

The day-to-day feels like being the welcoming voice of the community: answering member questions, resolving issues, and keeping conversations

Qualifications

• High school diploma or equivalent required; associate or bachelor's degree preferred.
• 6 months or more of customer service, community, or related experience (internships and volunteer work welcome).
• Excellent written and verbal communication skills.
• Strong empathy, patience, and problem-solving abilities.
• Comfortable learning new software tools and support platforms quickly.
• Ability to manage multiple conversations and prioritize tasks independently.
• Reliable high-speed internet and a quiet home workspace.
• Availability to work a standard full-time schedule, with occasional flexibility for community needs.
• Fully remote work with flexible home-office setup and related equipment stipend.

Responsibilities

• Respond to member and customer inquiries via email, chat, and community channels in a timely and friendly manner
• Troubleshoot common questions and elevate complex issues to the appropriate team members
• Moderate community discussions to uphold guidelines and foster a respectful, positive environment
• Document interactions and maintain accurate records in the support ticketing system
• Identify recurring issues and share feedback with product and operations teams
• Help create and update help articles, FAQs, and support templates
• Welcome new members and guide them through onboarding and platform features
• Support community events, announcements, and engagement initiatives
• Meet response time and customer satisfaction goals

Skills

Communication

Empathy

Problem solving

Multitasking

Remote work

Independent work

Attention to detail

Education

High school diploma or equivalent

Associate or bachelor's degree preferred

Job description

Careerscape is recruiting on behalf of our client, a growing, community-driven organization, for an entry-level Community Support Specialist. This fully remote, full-time role is a great launch point for someone who loves helping people, enjoys clear and friendly communication, and wants a career path in customer experience and community engagement.

The day-to-day feels like being the welcoming voice of the community: answering member questions, resolving issues, and keeping conversations positive and productive. You will thrive in this role if you are patient, empathetic, organized, and comfortable working independently from home while collaborating closely with a supportive team.

COMPENSATION

The salary range for this role is $52,000 - $75,000 per year, based on experience and qualifications.

Additional compensation and benefits details will be shared during the hiring process.

Responsibilities

• Respond to member and customer inquiries via email, chat, and community channels in a timely and friendly manner
• Troubleshoot common questions and elevate complex issues to the appropriate team members
• Moderate community discussions to uphold guidelines and foster a respectful, positive environment
• Document interactions and maintain accurate records in the support ticketing system
• Identify recurring issues and share feedback with product and operations teams
• Help create and update help articles, FAQs, and support templates
• Welcome new members and guide them through onboarding and platform features
• Support community events, announcements, and engagement initiatives
• Meet response time and customer satisfaction goals

Requirements

• High school diploma or equivalent required; associate or bachelor's degree preferred
• 6 months or more of customer service, community, or related experience (internships and volunteer work welcome)
• Excellent written and verbal communication skills
• Strong empathy, patience, and problem-solving abilities
• Comfortable learning new software tools and support platforms quickly
• Ability to manage multiple conversations and prioritize tasks independently
• Reliable high-speed internet and a quiet home workspace
• Availability to work a standard full-time schedule, with occasional flexibility for community needs
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and paid holidays
• Fully remote work with flexible home-office setup
• Home office equipment or technology stipend
• Paid training and onboarding
• Opportunities for career growth and advancement
• Employee assistance and wellness programs

ABOUT CAREERSCAPE

Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.

APPLICATION NOTICE

Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.

Careerscape may also contact you regarding future opportunities that align with your qualifications.

EQUAL OPPORTUNITY STATEMENT

Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.