Community Support Specialist

FirstService Residential; Las Vegas (NV); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401K match

Time off including vacation, sick, and

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Job summary

FirstService Residential in Las Vegas, NV seeks a Community Support Specialist to provide administrative and customer service support to regional directors, community managers, boards, homeowners, and vendors. You will assist with daily operations under the Community Support Services Team Lead.

Responsibilities include preparing communications, maintaining records in Connect, aiding board packets, and managing access control and amenities scheduling.

Qualifications

• High School diploma or equivalent.
• Minimum 4 years of administrative experience.
• Background in customer service, property management, and/or real estate.

Responsibilities

• Prepare and distribute mass communications (letters, emails, phone blasts).
• Generate and send unit-level correspondence such as violation notices and late-fee notifications.
• Maintain electronic records in Connect, the company’s system of record.
• Assist with the architectural modification application and approval process.
• Update and maintain reports as directed.
• Assist in preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assist with amenity reservations and scheduling.

Skills

Communication skills

Customer service

Administrative support

Data research & analysis

Multitasking

Independent work

Team player

Organizational skills

Detail-oriented

Professional demeanor

Problem solving

Education

High School diploma or equivalent

Some college preferred

Customer service/property management/real estate background

Tools

Microsoft Word

Microsoft Excel

Adobe Acrobat X

Job description

Description

Position Overview:

As a Community Support Specialist, you will provide administrative and customer service support to Regional Directors, Community Managers, Boards, homeowners, and vendors,assistingwith the daily operations of assigned communities under the direction of the Community Support Services Team Lead.

Compensation: $19.00 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Administrative Core Services:

• Prepare and distribute mass communications, including letters, emails, and phone blasts.
• Generate and send unit-level correspondence such as violation notices, chargeback letters, and late-fee notifications.
• Maintainaccurateelectronic records in Connect, the company's system ofrecord.
• Assistwith the architectural modification application and approval process.
• Update andmaintainreports as directed.
• Assistin preparing board packets and materials for annual meetings.
• Configure and distribute key fobs and manage access control requests.
• Post community updates and announcements in Connect.
• Assistwith amenity reservations and related scheduling or documentation.

Additional Responsibilities:

• Maintain regular, punctual attendance for all required shifts, meetings, andtrainings.
• Adhere to FirstService Residential Global Service Standards and conduct business with the highest level of professionalism and integrity.
• Support daily operations as needed to maintain workflow and meet established deadlines.
• Promptly notify leadership of unusual issues, resource needs, or operational challenges.
• Participate in meetings and workgroups toshare information, resolve problems, and stay informed about new developments, policies, and procedures.
• Follow all company policies,proceduresand safety guidelines.
• Perform other special projects and related duties as assigned by management.

Education and Experience:

• High School diploma or equivalent
• Minimum 4 years of administrative experience
• Some college and/or job-related education preferred
• Background in customer service, property management, and/or real estate

Skills and Qualifications:

To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily,the requirements listed below are representative of knowledge, skill, and/or abilityrequired.

• Exceptional written and verbal communication skills
• Excellent spelling and proof-reading abilities
• Excellent Customer Service Skills
• Confident with data research and analysis
• Ability to prioritize and multi-task
• Ability to work independently
• Collaborative attitude and team player
• Exceptional interpersonal skills
• Highly organized and detail-oriented
• Consistent professional demeanor
• Work efficiently under pressure
• Handlechange in a positive manner
• Open to constructive criticismReliable and discreet
• Able toproblem solve
• Well-versed in computer software programs (Microsoft Word, Excel, Adobe Acrobat X)

Physical Requirements:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

• Sitting at a desk for extended periods of time
• Working on a computer throughout the day (monitor, keyboard, and mouse use)
• Ability to listen and focus forlong periodsof time
• Standing at a copier for extended periods of time
• Climbing warehouse ladder to access storage boxes
• Subjected to loud noises when running postage and folding machines
• Ability tolift upto 30 lbs.

Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings. Schedule is subject to change based on business needs.

Work Location: Las Vegas, NV

Work Hours: 8am - 5pm

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

Disclaimer:

The above information in this description has been designed toindicatethe general nature and level of work performed by employees within this classification. It is not designed tocontainor be interpreted as a comprehensive inventory of all duties, responsibilities, and qualificationsrequired ofemployees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is anequal-opportunityemployer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation", as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.