Resident Services Manager

FirstService Residential; Las Vegas (NV); Vor Ort; USD 47.000 - 57.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision plans

401K match

Paid time off including vacation, sick

Company paid holidays

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

Health savings account

Flexible spending account

Zusammenfassung

FirstService Residential is seeking a Resident Services Manager in Las Vegas, NV, to support management in daily property operations and to deliver exceptional service to owners, residents, clients, and vendors.

The role oversees front-desk and concierge staff, coordinates with the General Manager, and ensures vendor contracts are met. Strong project management and communication skills are essential for success.

Qualifikationen

• Bachelor’s degree or equivalent experience.
• 2–3 years of experience in customer service, administrative assistance, and supervision.
• Experience in community management and/or hospitality is desirable.

Aufgaben

• Oversee all Management Office administrative staff, Front Desk Services, and Concierge along with the onsite supervisor for the outsourced company.
• Daily supervisory inspections with the General Manager and Operations Manager of grounds, lobbies, clubhouse, and pool deck.
• Vendor and service provider interaction to ensure contracted goods/services are received.
• Assist the General Manager in overseeing all aspects of operations.
• Attend weekday committee meetings and be available for emergencies.
• Serve as the on-site lead for Management Information Systems (FirstService Connect or similar).
• Coordinate outsourcing for repairs outside the Operations Manager’s purview.
• Present bids for repair/replacement of non-mechanical items as needed.
• Facilitate resolution of resident complaints and administer security surveillance.
• Facilitate internal communication as required and maintenance.

Kenntnisse

Customer service

Staff supervision

Administrative support

Ausbildung

Bachelor’s degree

Tools

FirstService Connect

Jobbeschreibung

Description

Job Overview:

As a Resident Services Manager, you’ll be responsible for providing high-level support to management in the overall operations of your assigned property. Along with delivering exceptional customer service to owners, residents, clients, and vendors. Oversee projects and staff associated with the management of property.

Compensation: $52,000 / Annually

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, certifications, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

Directly oversees all Management Office administrative staff, Front Desk Services, and Concierge along with the onsite supervisor for the outsourced company.

Daily supervisory level inspections in conjunction with the General Manager and Operations Manager,includinggrounds, lobbies, clubhouse, and pool deck.

Vendor and service provider interaction daily to ensure that goods and or services are being received per contracts in place.

Assist the General Manager in the oversight of all aspects of the operations.

Must be able to attend weekday committee meetings and/or other events as well as be available to return to the property in the event of an emergency as determined by the General Manager.

Serve as the primary on-site person responsible for the oversight of the operation of the Management Information Systems, including FirstService Connect or similar systems.

Coordinate outsourcing for various repairs that do not fall under the purview of the Operations Manager.

In conjunction with the General Manager and Operations Manager, where appropriate collect and present bids for repair and replacement of certain non-mechanical items.

Facilitate resolution of resident complaints.

Administer and facilitate all security surveillance.

Facilitate internal communication as required and maintenance.

Skills and Qualifications:

Bachelor’s degree required or equivalent experience.

A combination of experience in the areas of customer service, administrative assistance, and supervision of others of 2-3 years required.

Experience working in the Community Management Industry and/or Hospitality Industry is desirable.

Education and Experience:

Minimum of 3+ years of management experience, preferably in property management.

Must have project management experience to assist the General Manager with processes.

Experience working on multiple projects at a time.

Strong organizational skills.

Strong written and verbal communication skills.

Excellent word processing, mathematic, and computer skills required.

Physical Requirements and Working Environment:

Capable of working extended hours, including evenings, weekends, and holidays as necessary.

Must be able to speak English in a clear and understandable voice so that various types of communications may be conducted with people of various levels of education and capabilities, including the exchange and receipt of information over the telephone.

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying, and moving objects that can weigh up to 15 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary.

This position will alternate between working indoors in a controlled climate and with proper lighting, in an outdoors setting with variable climate.

Must be able to interact with all types of individuals, be mentally alert, detail-oriented, and with good reasoning.

Must have finger dexterity for typing/using a keyboard.

Work Location: Las Vegas, NV

Work Hours: Monday to Friday

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada. Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development. Experience exceptional service with a fulfilling career in property management with FirstService Residential. To learn more about our company, culture, and exciting career opportunities visit https://www.fsresidential.com/nevada/

Disclaimer:

FirstService Residential is an equal-opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics. These qualifications are determined by the unique needs of each role within our company.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.