Assistant Community Manager

FirstService Residential; Phoenix (AZ); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Company holidays

Volunteer time

Sick and vacation time

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Life insurance

Disability insurance

Identity theft protection

Pet insurance

401(k) with company match

Job summary

FirstService Residential is seeking an Assistant Community Manager in Phoenix, AZ to support the Community Manager by assisting homeowners and handling administrative duties. The role involves communication with residents, board members, and vendors to uphold exceptional service and property value.

The position is full-time, on-site in Phoenix with standard weekday hours. The ideal candidate brings 2+ years of customer service experience and familiarity with HOA or property management

Qualifications

• 2+ years of customer service experience required.
• HOA or property management experience preferred.
• Excellent interpersonal and communication skills required.
• Ability to handle multiple tasks and prioritize effectively.

Responsibilities

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments).
• Assist homeowners, board members, and vendors under the direction of the General Manager.
• Answer and direct phone calls professionally.
• Be knowledgeable of governing documents, rules and regulations.
• Escalate issues as needed.
• Assist with meeting preparation.
• Assist in organizing community events and related materials.
• Conduct routine compliance inspections and track violations.
• Coordinate key fob setup and amenity access.
• Perform other duties as assigned.

Skills

Interpersonal skills

Organizational skills

Communication skills

Active listening

Collaboration

Judgment & decision-making

Prioritization

MS Office

Education

2+ years customer service experience

HOA or property management experience

Job description

Description

Job Overview:

As an Assistant Community Manager, you will p rovide support to the Community Manager which includes assisting homeowners and performing other administrative duties to ensure we deliver exceptional services and solutions that enhance the value of the property and the lifestyle of the residents.

Compensation: $25- $26 per hour, based on experience

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Perform general administrative tasks (service requests, architectural requests, tracking deposits, process payments)
• Assist and follow up with homeowners, board members, and vendors under the direction of the General Manager
• Answer and direct phone calls in a polite, friendly and professional manner
• Be knowledgeable of governing documents, rules and regulations
• Escalate issues as needed
• Assist with meeting preparation
• Assist in organizing community events and related materials
• Conduct routine compliance inspections and track violations
• Coordinate key fob set up and amenity access
• Perform other duties as assigned

Skills and Qualifications:

• Exceptional interpersonal skills resulting in strong working relationships
• Strong organizational skills
• Outstanding communication skills
• Tremendous listener with the ability to diffuse tense situations
• Able to work collaboratively and cooperatively
• Superb judgment and decision‑making skills
• Able to prioritize and adjust to incoming demands
• Proficient with MS Office suite

Education and Experience:

• 2+ years of customer service experience (required)
• HOA and/ or property management experience (highly preferred)

Physical Requirements:

• Walk and move throughout the community common areas and facilities
• Sit and stand for moderate periods of time
• Sit at a desk using a computer in an office setting

Work Location:

Phoenix, AZ 85003

Work Hours:

Monday – Friday, 8a -5p

What We Offer:

• 10 company paid holidays
• Paid volunteer time
• Paid sick and vacation time
• Medical, dental, vision
• HSA and FSA
• Company paid life insurance and Employee Assistance Plan
• Supplemental life, disability, accident, critical illness, hospital indemnity
• Identity theft, legal services
• Pet insurance
• 401(k) with company match

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all‑inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job‑related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.