Facility Administrator

FirstService Residential; Corona (CA); On-site; USD 44,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans (FT

401K match

Vacation and holidays

Pet insurance

Tuition reimbursement

Legal services

Wellbeing support

Domestic partner coverage

HSA

FSA

Job summary

FirstService Residential is seeking a customer-service oriented individual to join our community management team in Corona, CA. This role emphasizes organization, teamwork, and multi-tasking in a fast-paced environment.

You will review policies, greet clients, handle work orders, manage calendars, and uphold professional standards while communicating clearly with homeowners, vendors, and staff. Reliable transportation and proficient computer skills required.

Qualifications

• Must be well groomed and dress professionally.
• Must maintain professional demeanor.
• Must be literate and articulate in written form.
• Must handle pressure and deadlines.
• Able to work with diverse clientele and colleagues.
• Willing to take feedback and adapt to changing needs.
• Proactive with creative problem solving.
• Proficient with MS Word/Excel/Outlook.
• Experience with design/graphics software and posting content online.
• Must have a valid driver's license and insured vehicle.

Responsibilities

• Review and monitor community Policies and Guidelines.
• Manage the facility calendar and daily activities.
• Greet walk-in clients and handle inquiries.
• Process calls and work orders per procedures.
• Maintain organized workspace and adhere to standards.
• Attend mandatory company functions and trainings.
• Represent FirstService Residential professionally to clients and staff.
• Assist with enforcement management systems and tools.
• Ensure inquiries about facility usage are answered per procedure.
• Oversee all facility rentals following procedures.

Skills

Organizational skills

Customer service experience

Written communication

multitasking

Professionalism

Team player

Microsoft Word

Microsoft Excel

Outlook

Graphic design software

Content posting

Driver's license

Tools

Microsoft Word

Microsoft Excel

Outlook

Graphic design software

E-blast content posting

Social media management

Job description

Description

Job Overview:

This is an opportunity for someone with a passion for customer service and desire to learn and grow in the community management industry. You must haveexceptional organizational skills, be able to work on a team with a diverse clientele, and ability to multitask in a fast-paced environment.

Compensation: $21-$23 per hour

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

• Review and monitor community Policies and Guidelines.
• Must have business/customer service experience.
• Must have excellent, effective, and diplomatic oral and written communication skills.
• Detail oriented with a commitment to quality and accurate work.
• Ability to multitask effectively and efficiently with strong organizational skills.

• Manage the facility calendar and daily activities.
• Greet walk-in clients as appropriate.
• Ensure all customer service calls and related work orders are handled in accordance with established procedures.
• Possess great decision-making skills, affecting overall safety, homeowner/vendor relations and policy disputes.
• Maintain an organized workspace according to company procedures.
• Complete company training as assigned, attend all mandatory company functions and adhere to FirstService Residential operational procedures.
• Always represent professionalism and FirstService Residential’s standards of operations to clients and fellow staff.
• Assist with maintaining systems and tools for enforcement management.
• Ensure homeowner inquiries regarding facility usage are handled in accordance with procedure.
• Manage all facility rentals by following rental procedures.
• Knowledge of all Community aspects and functions and the ability to communicate pertinent and accurate information to clients.
• Othertasksthat may be required as part of job description based upon Board of Directors’ requests/supervisor, or as deemed appropriate.
• Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
• Organize all administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the Operations Manager.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Perform any range of special projects, tasks and other related duties as assigned.

Skills & Qualifications:

• Must be well groomed and dress professionally, according to our company standards.
• Must always maintain professional demeanor, even in the face of challenging circumstances and tough interactions with clients.
• Must be literate and articulate in written form in order to prepare correspondence.
• Must be able to handle pressure and deadlines related to the job.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectable identifier, and respecting the diversity of our workforce in actions, words and deeds.
• Must be able to take feedback of all types and be willing to adjust to ever-evolving needs of the community.
• Forward thinking, proactive, and able to provide creative alternatives for problem solving.
• People/community oriented – represents the vision of Terramor and standards of First Service Residential.
• Be proficient inMicrosoft Word, Microsoft Excel, and Outlook. General database entry and maintenance is preferred.
• Experience with design and graphics software. Ability to post content on the internet through e-blast, social media and community app.
• Must have use of a vehicle; possess current driver’s license and state-mandated vehicle insurance.

Education & Experience:

• Proficient in English.
• Must be resourceful and a creative problem solver with strong ethical practices.
• Ability to determine next level involvement for problem resolution.
• Must demonstrate good judgment.
• Ability to think and work independently as well as part of a team.
• Must be able to work well under pressure and deadlines, as well as work independently and prioritize time effectively.

Physical Requirements & Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals withdisabilities to perform the essential functions.

• Must be mobile enough to move around office in order to make copies, send mail and faxes.
• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, parks and recreational areas.
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.
• Must be able to hear in order to receive telephone calls and voice mail messages. Must be able to respond to requests and communicate to staff, coworkers, clients, and vendors; talking and hearing occur continuously in the process of communication.
• Associate is required to work at a personal computer for extended periods of time, as well as talking on the phone for extended periods of time. Must be able to sit for extended periods of time.
• Must have finger dexterity for typing/using a keyboard.

The work environment characteristics are office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is full time.The work schedule of this position will require some instances of long workdays or extra hours in a week, evening meetings, weekends and holidays and is subject to change based on business needs. Consistent and regular attendance required.

Supervisory Responsibility:

• None

Travel:

• None

Schedule: Tuesday-Saturday 8:30am-5pm

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Automated Employment Decision Tool (AEDT) Usage:

We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed:

The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations:

Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel [e-mail].

Requesting Information About the AEDT - NYC Local Law 144:

Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at [e-mail]; we will respond in accordance with Local Law 144, within 30 days.